KUALA LUMPUR, 11 July 2021: Members of the Employees Provident Fund (EPF) below age 55 years may apply for the i-Citra withdrawal starting from 12 July 2021 via icitra.kwsp.gov.my, three days earlier than scheduled.
To ease the online-only application process, members must ensure that their mobile phone number matches the one in EPF’s record to receive a One-Time Password (OTP), in addition to having an active bank account to receive the payment.
Via i-Citra, eligible members are allowed to withdraw up to a maximum of RM5,000 subject to the total combined balance in both Accounts 1 and 2. The approved withdrawal amount will be paid for a period of up to five months, with a fixed monthly payment of RM1,000 per month subject to savings balance. The first payment is expected to be credited into the respective members’ bank accounts from August 2021.
The i-Citra withdrawal was introduced following the announcement of the “Pakej Perlindungan Rakyat dan Pemulihan Ekonomi” (Pemulih) by Prime Minister Tan Sri Muhyiddin Yassin on 28 June 2021, as a temporary relief measure to help EPF members tide over the economic impact from the COVID-19 pandemic, balancing today’s demands against future needs.
For further information on i-Citra and its application guideline, members may refer to the EPF’s official communication channels, its website at www.kwsp.gov.my, or call the i-Citra Hotline at 03-8922 4848.
Issued by the EPF Media Desk
Corporate Affairs Department
11 July 2021