Rising

to the Occasion

Annual Report 2020

FACTS AT A GLANCE

  • Members

    14,887,988

    of whom 7,591,053 are actively contributing

    Employers Contributing to the EPF

    534,398

  • Annual Contribution Received from Employees and Employers

    RM 78,414.74 million

    Total Withdrawals and Refunds

    RM 58,294.50 million

  • Total Assets

    RM 1,000,372.15 million

    up 8.13% from RM927,894.93 million in 2019

    Total Gross Investment Income

    RM 63,450.22 million

    up 24.65% from RM50,903.01 million in 2019

  • Dividend Rate for Simpanan Konvensional

    5.20 %

    Dividend Payout
    RM42.88 billion

    Dividend Rate for Simpanan Shariah

    4.90 %

    Dividend Payout
    RM4.76 billion

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Key Messages

Conversation with EPF Chairman

Tan Sri Ahmad Badri Mohd Zahir
EPF Chairman

The spread and outbreak of the COVID-19 in 2020 led to a global crisis of unprecedented reach and proportion. However, in Malaysia, the EPF successfully overcame the challenges that arose from this pandemic to post a strong financial performance and maintain its track-record of excellent customer service.

Tan Sri Ahmad Badri Mohd Zahir
EPF Chairman

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Chief Executive OFFICER’S Statement

Datuk Seri Amir Hamzah Azizan
Chief Executive Officer

The EPF has been a symbol of confidence for the rakyat for decades. It is an honour for me to be part of this prestigious provident fund since I took the helm of the EPF in March 2021. Until today, the EPF stands tall as a beacon of credibility and integrity.

Datuk Seri Amir Hamzah Azizan
Chief Executive Officer

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DOWNLOAD SPECIAL REPORT - EXTRAORDINARY INITIATIVES FOR UNPRECEDENTED TIMES
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Our Value Creation Model

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DIVISION REVIEWS

  • Investment Division

    Rohaya Mohammad Yusof
    Chief Investment Officer

    “Despite these unprecedented circumstances and driven by our unwavering commitment to meet our objectives, the EPF managed to deliver a solid performance. The EPF declared a dividend of 5.20% for Simpanan Konvensional and 4.90% for Simpanan Shariah, both dividends 2.50% minimum mandated by the EPF Act 1991. On a rolling three-year basis, the real dividend for Simpanan Konvensional stood at 5.43%, which is 3.43% above our three-year rolling target of 2.00%. For Simpanan Shariah, the three-year rolling real dividend stood at 5.10%, which is also higher than the 2.00% target.”

    Rohaya Mohammad Yusof
    Chief Investment Officer

  • Operations Division

    Dato' Mohd Naim Daruwish
    Chief Operations Officer

    “The EPF as a customer-centric social protection organisation is committed to delivering excellent services to our main stakeholders (members and employers). The EPF responded swiftly to alleviate the financial hardship faced by many members during the pandemic in 2020.”

    • Members registered with the EPF was 14.89 million
    • Members registered under Simpanan Shariah reached 1,117,303 members
    • Approved withdrawal amount for 2020 was RM45.92 billion compared to RM45.6 billion for 2019
    • Withdrawals under i-Lestari was the biggest contributor to the total number of approved applications

    Dato' Mohd Naim Daruwish
    Chief Operations Officer

  • Strategy Division

    Nurhisham Hussein
    Chief Strategy Officer

    “Now, there is an urgent need for a longer-term strategy to strengthen the country’s social protection system, as well as our national readiness to respond to future crises. This requires coordinated efforts such as enhanced income security, the transition of informal sector workers to the formal sector, the protection of jobs, and other measures to support businesses in retaining workers.

    The COVID-19 pandemic has undoubtedly accelerated the general acceptance and adoption of online learning by EPF’s employees. We enhanced the capabilities of the EPF Learning Campus (ELC) by developing and launching a Learning Management System (LMS) known as EPF Learning Xperience (LX). LX provides learning content such as online courses, videos, and POWERLinkedIn (LinkedIn Learning) courses. These are accessible anytime, anywhere, via mobile devices, and computers.”

    Nurhisham Hussein
    Chief Strategy Officer

  • Digital Technologies Division

    Muhammad Afhzal Abdul Rahman
    Chief Digital Technology Officer

    “As the country’s provident fund, we need to connect, engage and empower our customers to remain relevant well into the future.

    The Digital Technologies Division will continue to fortify the EPF’s digital aspirations by investing in digital solutions and a robust technology infrastructure. This will help the EPF achieve its strategic and operational goals. Our operations will be secure, scalable, and resilient.”

    Muhammad Afhzal Abdul Rahman
    Chief Digital Technology Officer

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The year 2020 was unprecedented, characterised by volatility, uncertainty, complexity, and ambiguity (VUCA), stemming from the twin health and economic crises. Rising to the occasion, the EPF persevered with fortitude, against the challenges, to continue creating and delivering value to our stakeholders while staying true to our core purpose.

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