How to avoid CTML
Make sure you get these three things right:
Last updated : 13 Jun 2019 
As an employer, it is crucial for you to submit complete and accurate information of your employees, in order for the EPF to credit their share of contribution into their accounts.
In the event an employer provides incomplete information, or information that does not match the records of members registered at the EPF, these contributions will automatically fall under Caruman Tanpa Maklumat Lengkap (CTML) and will not be credited.
Make sure you get these three things right:
KWSP Member No.
Identification Number
(NRIC, Passport and others)
Name as in identification documents
There are a few ways you can check and determine if an employee’s contributions fall under CTML:
Employers can submit a form over the counter or online via i-Akaun to resolve a CTML issue and ensure that their employee’s contributions can be credited back to their account.
Our e-CTML service enables registered i-Akaun holders to verify and clear their CTML records online. Employers can utilise the search feature in i-Akaun to obtain accurate information on their employees, all you need is their identification number or EPF Number.
Benefits of e-CTML
*Employers can appoint a representative as an Administrator, who will then appoint a Maker & Checker.
Step-by-step Guide
Don’t have an i-Akaun? You may also submit your CTML over the counter.
What You Need
How To Submit
FAQ