With regards to news reports dated 9 November 2017 regarding a complaint by Mr Yong Kim Leong from Nilai, Negri Sembilan, over some discrepancies in his wife, Madam Tan Swee Gek’s Employees Provident Fund’s (EPF) savings, the EPF has taken immediate action to identify the issue over the member’s data as mentioned in their complaint.
The EPF has contacted Mr Yong and Madam Tan to explain the matter and provided her with documents to assure her about her account and nomination details. The EPF regrets the inconvenience and worries caused to Mr Yong and Madam Tan as special attention is given to the integrity of EPF’s data. The EPF assures its system will automatically freeze member’s account upon detecting any data uncertainty to ensure members’ savings remain intact. The EPF’s investigation shows that Madam Tan’s EPF savings are secured and updated to the latest contribution month.
With regards to the allegation on nomination, the EPF’s investigation reveals that nomination made by Madam Tan in 2012 is valid and still in effect. Allegation that nomination details had been registered under two names along with a Malay man from Kelantan is not true.
The EPF welcomes any request by members to verify their data and would like to emphasise that the EPF’s nomination process is highly confidential. Only members can initiate a change or update the name of their nominee(s) and are required to be physically present at an EPF branch, as their thumbprints are needed to authenticate the nomination process.
Members are encouraged to regularly check their EPF account and visit any branch if they wish to update their nomination details. For more information, please visit EPF website at new.epf.gov.my or call the EPF Contact Management Centre at 03-89226000.
Corporate Affairs Department
Employees Provident Fund
Date: 10 November 2017