ABOUT JANJI TEMU ONLINE

A. Operations of EPF Service Counters
 

Starting 1 July 2020, EPF Service Counters will resume full operations on an appointment basis which may be arranged online via Janji Temu Online. Only members who make an appointment via Janji Temu Online can to visit EPF counter for services.
 

To make an appointment, members need to:
 

• Log on to EPF’s Janji Temu Online platform on the EPF official website at www.kwsp.gov.my; OR
• Call EPF’s Contact Management Centre at 03-8922 6000.
   

B. Operating Hours
 

1. Counter
    
   • Open from 8.30 AM to 4.30 PM on working days only.
      
2. Retirement Advisory Service (RAS)
    
   • Retirement Advisory Service (RAS) will be offered starting from 29 July 2020.
   • Open from 9.00 AM to 4.00 PM on working days only.
      

C. Services Available

1. Retirement Advisory Service (RAS) (Please click here for further details)

• Voluntary Contribution Consultation (i-Saraan)
• Voluntary Contribution Consultation (Self Contribution)
• Voluntary Contribution Consultation (i-Suri)
• Voluntary Contribution Consultation (Top-up Savings Contribution)
• EPF Product & Service Consultation (Age 50 / 55 / 60 & RM1 Million Withdrawal)
• Retirement Planning Consultation
• Financial Planning Consultation (Including i-invest, i-Lestari and Simpanan Shariah)
   

*Our Consultation Service is FREE-OF-CHARGE
 

2. Counter

• Withdrawals
• Registration
• Complaints on Contribution
• Other services
   

Members can also use i-Akaun (Member) to submit their application online for other withdrawal facilities which can be found on kwsp.gov.my/en/member/withdrawals
 

Concept of Janji Temu Online

Janji Temu Online is a platform for EPF members to schedule an appointment for all counter transactions with the EPF at a date and time chosen by members.

Please click here to download the user guide for Janji Temu Online.
 

Estimated Withdrawal Amount for Ages 50, 55, 60 and More Than 1 Million Savings Withdrawals
 

Members are required to enter the intended amount for withdrawal when setting an appointment via Janji Temu Online for Ages 50, 55, 60, and More Than 1 Million Savings Withdrawals application.
 

Note: If you are unsure of the actual balance in your account and the amount eligible for withdrawal, you may fill in ‘000’ in the withdrawal amount field. Our officer will assist you to verify the actual balance and withdrawal amount during your visit to the counter.
 

Set an Appointment Via Janji Temu Online

EPF Members may set an appointment on Janji Temu Online as early as 14 working days and up to 2 hours before the appointment time, subject to availability of the time slot selected.

Illustration:

1. If you log on to Janji Temu Online on Tuesday, 10.00 AM, you may choose a time slot as early as 12.00 PM on the same day to visit the chosen EPF branch, subject to the branch’s time slot availability.
    
2. If you log on to Janji Temu Online on Tuesday, 3.00 PM, you may choose a time slot as early as 8.30 AM on Wednesday to visit the chosen EPF branch, subject to the branch’s time slot availability.
    

Number of Members In One Appointment
 

Only one member is allowed to transact in one appointment.
 

Illustration:
 

If members wish to visit an EPF Branch with a spouse or other family members, each person is required to make a separate appointment.
 

Confirmation of Appointment

Members who have secured an appointment via Janji Temu Online will receive a confirmation notice via email and SMS as a reminder based on the email address and mobile number registered during the Janji Temu Online application.
 

Visiting EPF Branches on Appointment Day
 

Members are advised to be present at least 10 minutes prior to their appointments.
 

Before entering our premises, members are required to follow the standard operating procedures set by the Malaysian Government by undergoing temperature checks, wearing a face mask, practising social distancing, and applying hand sanitiser. Members are also encouraged to check in their locations via the MySejahtera app.
 

Reschedule or Cancel an Appointment

Members may reschedule or cancel an existing appointment at least 8 hours before the arranged time slot.
 

To reschedule or cancel an appointment, members may access the link provided in the confirmation notice that they received via email and SMS.
 

Late or Absent for an Appointment
 

In the event that members fail to be present at the reserved time slot, the appointment will be cancelled and members will be required to apply again via Janji Temu Online.