Last updated : 11 Sep 2023 
KWSP i-Akaun is a new mobile app by EPF to replace the existing i-Akaun (classic). It offers a range of user-friendly facilities that enable members to conveniently manage their EPF accounts with ease and efficiency.
The benefits of having KWSP i-Akaun are as follows:
a. Keep track of your EPF savings and contribution records easily.
b. Boost your savings with Voluntary Contribution.
c. Allow withdrawals for current needs that align with your retirement plan.
d. Protect yourself with affordable insurance/takaful coverage.
e. Update your profile quickly and efficiently.
f. Access financial literacy articles.
The features available in KWSP i-Akaun are:
a. Registration and update nomination – New
b. Application for More than RM1Mil Savings Withdrawal – New
c. Application for the Age 55 Withdrawal – New
d. Application for the Age 60 Withdrawal – New
e. Registration of i-Sayang – New
f. Cancellation of withdrawal application – New
g. Registration to become an EPF member and i-Akaun user – New
h. Retirement calculator to estimate the required retirement savings – Existing feature
i. Application for the Age 50 Withdrawal – Existing feature
j. Purchase of insurance/takaful coverage through i-Lindung – Existing feature
k. Mobile binding (binding mobile device with member’s profile) – Existing feature
l. Registration and cancellation of Simpanan Shariah – Existing feature
m. Update member’s profile – Existing feature
n. Voluntary Contribution to boost your savings – Existing feature
o. Locate EPF offices – Existing feature
p. Registration of i-Saraan for informal sectors – Existing feature
q. Monitor and view contribution records – Existing feature
r. View and download account statements – Existing feature
s. Update member’s profile – Existing feature
t. View nomination information – Existing feature
No. Currently, the i-Invest platform can only be accessed through the i-Akaun (classic) and the i-Akaun (Member) portal (www.kwsp.gov.my).
You can download KWSP i-Akaun from:
a. Apple App Store for iOS users
b. Google Play Store for Android users
c. Huawei AppGallery for Huawei users
These apps are differentiated by name and icon, as shown below:
Note: The grayscale icon represents i-Akaun (classic) and the colored icon represents the new KWSP i-Akaun.
The minimum specifications for the mobile device to download KWSP i-Akaun are as follows:
a. iOS V12.5 and above for iOS users
b. Android V5.0 and above for Android users
c. Android V5.0 and above for Huawei users
KWSP i-Akaun can be downloaded and used by both EPF members and non-members. However, to have a comprehensive experience and explore the functions of the app, you will need to register as an EPF member.
No. You are not required to uninstall the i-Akaun (classic).
However, we encourage you to switch and use KWSP i-Akaun for a more personalised and user-friendly experience.
For members who already have the i-Akaun (classic), you can log in to KWSP i-Akaun by using the same user ID and password.
However, new users need to create a new user ID and password before logging in to KWSP i-Akaun.
Yes. You can register through KWSP i-Akaun.
Yes. You can still use the i-Akaun (classic). However, the app can only be used until a certain date in the future before it is discontinued.
Therefore, we encourage you to switch to KWSP i-Akaun for a more personalised and user-friendly experience.
No. All your details will be retained. Once you log in with the same username and password, all your existing information will be synced automatically to KWSP i-Akaun.
Yes. You can make nomination through KWSP i-Akaun; however, you are required to visit the nearest EPF office to perform a thumbprint verification.
Yes. You can update your profile information through KWSP i-Akaun.
Yes, but withdrawal application through KWSP i-Akaun is available only for the following withdrawal types:
a. Age 50, Age 55, and Age 60;
b. Savings Exceeding RM1 Million; and
c. Purchase of protection products under the Member Protection Plan (MPP) via i-Lindung for yourself, spouse, and child(ren).
Yes. You can cancel the withdrawal application through KWSP i-Akaun if the status of your application is still "Submitted".
No. You no longer need to visit the EPF office to submit documents for withdrawal application if you apply through KWSP i-Akaun.
However, please note that you may still need to do so for thumbprint verification if any of the following conditions applies:
a. The total withdrawal amount for the online application exceeds RM30,000.00.
b. It is your first time applying for a withdrawal.
You can plan for your retirement effectively by utilising the Retirement Calculator and exploring our articles on retirement planning in KWSP i-Akaun.
Yes. You can make a cancellation request through KWSP i-Akaun before the effective date.
The ‘Forget This Device’ function is a security feature where you can use this function to log out from the KWSP i-Akaun.
However, when you choose to ‘Forget This Device’, you are required to enter your login credentials again.
Yes. However, you are encouraged to switch to KWSP i-Akaun, as it will be updated with new features from time to time, ensuring a more personalised and user-friendly experience.
The i-Akaun (classic) can only be used for a certain amount of time until it is discontinued.
The EPF will make an early announcement in due course regarding the discontinuation of the i-Akaun (classic) in the future.
No. You may not do so due to security and safety reasons.
Transactions through KWSP i-Akaun are secured with the following elements:
a. Authorisation of transactions is done through the Transaction Authorisation Code (TAC) received by the member via their phone number registered with the EPF.
b. Access is granted using biometrics and password authentication.
c. Mobile binding is the process of registering your device as a trusted device to perform transactions in KWSP i-Akaun.
The following channels are available for you to visit or access:
a. EPF Website
b. ELYA Chatbot
c. EPF Offices
d. EPF Mobile Team
Yes, while the i-Akaun (classic) remains accessible, it will not receive further updates until it is phased out.
Therefore, we strongly recommend that you take this opportunity to download and transition to utilising KWSP i-Akaun for a more up-to-date and enhanced experience.
Yes. If any transactions or functions are performed through KWSP i-Akaun, the same transaction records will be updated in the i-Akaun (classic), and vice versa.
This initiative aims to expand EPF’s coverage by allowing individuals to become EPF members more easily. It simplifies and accelerates the registration process where applicants are not required to physically visit an EPF Office.
This initiative is for;
a. Those who have yet to register as EPF members;
b. Malaysian citizens or permanent residents owning a MyKad or MyPR; and
c. Applicants aged between 14 years and not yet reach 75 years old.
Register online to become an EPF member by following the steps below:
Step 1: Download the KWSP i-Akaun application via:
a. Apple App Store; or
b. Google Play Store; or
c. Huawei App Gallery
Step 2: Select the option 'Not an EPF member?'.
Step 3: Complete the electronic Know-Your-Customer (e-KYC) process and key in the required information.
The e-KYC process, short for 'electronic Know-Your-Customer', refers to an electronic identity verification process via face recognition technology through the KWSP i-Akaun application. This process is required to verify the applicant’s identity before activating the EPF member account.
For a successful EPF member registration, please ensure the following:
a) Please use the original identification documents (MyKad or MyPR). Identification documents in the form of copies/ digital/ photos are not accepted.
b) Make sure to use a phone that has a front camera function.
c) Ensure that you are in a well-lit area with stable internet connection.
No, there is no need for the applicant to submit any additional documents. The system will automatically verify the applicant’s information by matching it with the information provided.
No, there is no need for the applicant visit an EPF office. Application will be approved in real time.
If applicant fails to register through this online facility, they will have to register at an EPF Office.
No, registration must be done by the actual applicant.
a. Convenience – Users can save time and effort as there is no need to visit an EPF Office to register to be an EPF member.
b. Simplicity – The process eliminates the need for submitting physical forms and supporting documents.
c. Efficiency – Outcome obtained in real-time.
The mobile phone used for the purpose of member registration must have front-facing camera function and access to stable internet connection.
No. Registration can only be done through a mobile phone that has a front camera function. This is to ensure the image quality is adequate.
