EPF Announces Temporary Service Adjustments For Scheduled System Maintenance
KWASA DAMANSARA, 7 November 2023: The Employees Provident Fund (EPF) will be conducting a four-day system upgrade from 17 November to 20 November 2023, aimed at improving IT efficiency and reinforcing its long-term system resilience.
During this period, online real-time EPF services will not be available, which will result in a temporary disruption that will impact members’ ability to access their EPF accounts or conduct online transactions. The EPF Contact Management Centre will also be temporarily unavailable during the upgrade. The EPF branches will remain open, however, transactions will only be completed after the service adjustment period.
Members and employers are encouraged to plan their financial needs accordingly ahead of the service adjustment period and to visit the EPF branch when the system becomes available on 21 November 2023. All pending transactions or requests will be processed after the upgrade. We acknowledge that this may cause some inconvenience. However, we envisage this upgrade will result in a more efficient and robust infrastructure, offering substantial benefits.
We appreciate your patience and understanding as we undertake this important upgrade. Following the completion of the upgrade, we look forward to serving you better with our enhanced capabilities. For further updates or assistance, please visit our website at www.kwsp.gov.my.
Issued by
Corporate Affairs Department
Employees Provident Fund
7 November 2023
About the Employees Provident Fund (EPF)
The Employees Provident Fund® (“EPF®”) is one of the oldest retirement funds in the world. Established in 1951, the EPF® is a social-security organisation focused on safeguarding member savings and delivering excellent services. In recent years, in line with its vision of helping members achieve a better future, the EPF® has expanded its role to encompass the creation of a comprehensive social well-being ecosystem. Today, the EPF® remains steadfast in its commitment to members through consistent efforts to update and improve itself, in order to build the foundation for sustainable, holistic and equitable well-being for all Malaysians.