KUALA LUMPUR, 27 October 2020: The Employees Provident Fund (EPF) will allow selected services for appointments to its branches across Selangor, Federal Territories of Kuala Lumpur and Labuan, and Nilai beginning Monday, 2 November 2020, from 9am to 2pm on weekdays. This is with the exception of the EPF Kajang branch, which will remain closed until further notice.

Following the Conditional Movement Control Order (CMCO) announced for Nilai, Negeri Sembilan, the EPF Nilai branch will also be closed from 28 to 30 October 2020. Subsequently, all prior appointments to the EPF Nilai branch during this period will be cancelled with immediate effect. Members can log in to Janji Temu Online (JTO) starting today, to book their appointments for when the branch reopens.

Despite the continued rise in COVID-19 cases, the decision to allow selected services at these branches is to assist members who require access to their savings. A summary of all EPF offices and counters affected by the current situation can be found in the Appendix.

In an effort to ensure the safety and health of its members, employers, and staff, the EPF will continue implementing the following measures:

A. Member visits can only be made by appointments via the Janji Temu Online facility within the EPF website;

B. Appointments to the Selangor (with the exception of Kajang branch), Kuala Lumpur, Labuan, and Nilai branches will only offer the following services:

• Age 50/ 55/ 60 Withdrawals
• Thumbprint Verification for e-Pengeluaran

C. All members must go through a temperature screening and check in via MySejahtera prior to entering EPF premises;

D. All members must follow the EPF social distancing measures during their entire visit on EPF premises;

E. Employers are urged to contact their respective Employer Advisory Officers for advisory and additional info; and

F. Members and employers are advised to opt for EPF’s online services, i-Akaun (Member) and i-Akaun (Employer), which are operating as usual.

The EPF is taking a very cautious stand with regards to the increasing number of COVID-19 cases in these states and around the country as a whole. While we understand the limitation on available services may pose some inconvenience to the public, we remain focused on prioritising the health and safety of our members and employers from different locations who visit our counters and offices every day.

For more information, members can contact the EPF’s Contact Management Centre at 03-8922 6000 or refer to its website at www.kwsp.gov.my.

Issued by the EPF Media Desk
Corporate Affairs Department
27 October 2020