KUALA LUMPUR, 3 May 2020: The Employees Provident Fund (EPF) will be resuming Age 50/55/60 Withdrawals, Health Withdrawals and mobile i-Akaun activation services beginning Wednesday, 6 May 2020, at branches located within states that are implementing the conditional movement control order (CMCO) guidelines as well as Selangor and Negeri Sembilan.

Branches in Penang, Kedah, Kelantan, Pahang, Sabah and Sarawak will remain closed until further notice. 
 

Alizakri Alias, Chief EPF Officer, said “The EPF knows the imposition of the MCO since 18 March 2020 was a necessary measure, but we were very concerned as further MCO extensions meant that services requiring face-to-face transactions, such as withdrawals and mobile i-Akaun activation, were disrupted. With the CMCO announced recently, we are very pleased to announce the resumption of some of these services at approved branches throughout the country.” 

 

As the EPF places the health of members and staff as top priority, we will enforce strict conditions for the identified branches as follows:

 

1. To limit the exposure of members and staff at all times, only simple and fast transactions requiring no physical contact i.e. Age 50/55/60 withdrawals, Health withdrawals and mobile i-Akaun activation services will be available at branches;
2. Employers are not allowed to visit branches as all services can be conducted via contacting their Employer Advisory Services officers;
3. All members must follow the EPF social distancing measures during their entire visit; and
4. Member visits can only be made by appointments via the Janji Temu Online facility within the EPF website www.kwsp.gov.my beginning Tuesday, 5 May 2020.
    

Alizakri further adds, “We know the past one and a half months have seen a lot of dissatisfaction among our members concerning the EPF service levels. I can only hope they understand that COVID-19 has totally erased the old ways of doing things and has forced on all of us a new ‘low touch, high distance’ service reality that we all have to adapt to.” 
 

“I appeal to our members’ generosity and patience to allow the EPF to evolve to this new norm as quickly as possible. InshaAllah, in the very near future, we will be able to deliver to all members, 100% of our products with the highest service quality through all our physical (branches, outreach and kiosks) and electronic (call centre, website and mobile) channels.”
 

Issued by the EPF Media Desk

Corporate Affairs Department

3 May 2020