Last updated : 3/13/19 4:20 PM     

Beware Of SMS Scam On EPF Withdrawals

The Employees Provident Fund (EPF) warns its members of a text message (SMS) scam which is being circulated by individuals claiming to be able to assist members below age 55 to withdraw 100% of their EPF savings.


The EPF clarifies that full EPF withdrawal can only be made when members reach age 55, except for the following situations:


a) Leaving The Country Withdrawal - This withdrawal can be made by Malaysian citizens who have renounced their citizenship in order to migrate to another country or foreign citizens who have ceased to be employed in this country and wish to return to their country of origin.

b) Death Withdrawal - This withdrawal allows member’s nominees/ administrators/ next-of-kin to withdraw the EPF savings in the event of the member’s death.

c) Incapacitation Withdrawal - This withdrawal allows members to withdraw all of their EPF savings should they become physically or mentally incapacitated to work and have achieved the level of Maximum Medical Rehabilitation (MMI) to work to help earn a living.

d) Pensionable Employees – Members who are still employed in the public service and have been emplaced in the pensionable establishment are allowed to withdraw their employees’ share of contribution.


Before reaching age 55, members can make pre-retirement withdrawals from their Account 2 (up to 30% of the total savings), provided they fulfil the terms and conditions for each withdrawal scheme. The pre-retirement withdrawals are Housing Withdrawal, Education Withdrawal, Health Withdrawal, Age 50 Withdrawal and Hajj Withdrawal. 


The EPF reiterates that it does not appoint any agents or third parties to assist members make any EPF withdrawals. Members who meet the conditions are advised to deal directly with the EPF to make withdrawals.


Members who do not fulfil the terms and conditions for EPF withdrawals and attempt to withdraw their savings in a fraudulent manner or involve in fraudulent withdrawal from their own EPF accounts, will be committing an offence under the EPF Act 1991. The Act stipulated that members found guilty of fraudulent withdrawal are liable to a maximum jail sentence of three years or RM10,000 fine, or both. 


Members who encounter any instances of fraud or attempt to commit fraud relating to EPF withdrawals are urged to report it to the EPF Anti-Fraud Hotline at 03-2616 2121 during working hours from Monday to Friday. 


Issued by:

Corporate Affairs Department

Employees Provident Fund

Date: 17 February 2015