Last updated : 6/13/21 9:35 AM     


KUALA LUMPUR, 13 June 2021: In line with the extension of the ‘total lockdown’ from 15th until 28th June 2021 as announced by the Government in curbing the spread of COVID-19, the Employees Provident Fund (EPF) wishes to announce that its offices and service counters nationwide will continue to be closed throughout the period.

Accordingly, all prior Janji Temu Online (JTO) appointments during this period will be cancelled with immediate effect. Members are required to reschedule their visits to a later date via the JTO facility after the total lockdown period is over, if there is a need to be present at EPF branches in person. Appointments for Age 50, 55, 60 and Incapacitation withdrawal applications will be given priority when the EPF offices and service counters are back in operation. This is part of an effort to break the chain of infection by reducing face to face interaction.

For members that have applied for withdrawals and are awaiting payment via Payment Order (PO) and banker’s cheque, the relevant EPF branches will contact the members to arrange for the PO pick up or for the completion of the transaction at the branch selected by them.

For other EPF services such as withdrawal applications for Housing, Age 50, 55 and 60, members are able to access these online transactions via i-Akaun during this period (kindly refer to the EPF website for the list of services available online). However, the thumb print verification process to complete the online transaction can only be done once the total lockdown period is over and EPF offices and service counters are back in operation.

The EPF regrets any inconvenience to the public. However, the fund is taking all preventive measures to contain spread of the COVID-19 pandemic and at the same time, prioritising the health and safety of all members and staff and ensuring that they remain safe.

The EPF appreciates members’ understanding, patience, and cooperation during this challenging time, as the fund strives to continue providing excellent services to all members.

If members need further clarification, they can contact the EPF Contact Management Centre at 03-8922 6000 or refer to the EPF website at For information on i-Sinar, members may contact the i-Sinar hotline at 03-8922 4848.


Issued by the EPF Media Desk
Corporate Affairs Department
13 June 2021


About the Employees Provident Fund (EPF)

The Employees Provident Fund (“EPF”) is one of the oldest retirement funds in the world. Established in 1951, the EPF is a social-security organisation focused on safeguarding member savings and delivering excellent services. In recent years, in line with its vision of helping members achieve a better future, the EPF has expanded its role to encompass the creation of a comprehensive social well-being ecosystem. Today, the EPF remains steadfast in its commitment to members through consistent efforts to update and improve itself, in order to build the foundation for sustainable, holistic and equitable well-being for all Malaysians