Last updated : 7/11/21 2:29 PM     


Online applications for eligible members to begin 12 July 2021

KUALA LUMPUR, 11 July 2021: Members of the Employees Provident Fund (EPF) below age 55 years may apply for the i-Citra withdrawal starting from 12 July 2021 via, three days earlier than scheduled.

To ease the online-only application process, members must ensure that their mobile phone number matches the one in EPF’s record to receive a One-Time Password (OTP), in addition to having an active bank account to receive the payment.

Via i-Citra, eligible members are allowed to withdraw up to a maximum of RM5,000 subject to the total combined balance in both Accounts 1 and 2. The approved withdrawal amount will be paid for a period of up to five months, with a fixed monthly payment of RM1,000 per month subject to savings balance. The first payment is expected to be credited into the respective members’ bank accounts from August 2021.

The i-Citra withdrawal was introduced following the announcement of the “Pakej Perlindungan Rakyat dan Pemulihan Ekonomi” (Pemulih) by Prime Minister Tan Sri Muhyiddin Yassin on 28 June 2021, as a temporary relief measure to help EPF members tide over the economic impact from the COVID-19 pandemic, balancing today’s demands against future needs.

For further information on i-Citra and its application guideline, members may refer to the EPF’s official communication channels, its website at, or call the i-Citra Hotline at 03-8922 4848.


Issued by the EPF Media Desk
Corporate Affairs Department
11 July 2021


About the Employees Provident Fund (EPF)

The Employees Provident Fund (“EPF”) is one of the oldest retirement funds in the world. Established in 1951, the EPF is a social-security organisation focused on safeguarding member savings and delivering excellent services. In recent years, in line with its vision of helping members achieve a better future, the EPF has expanded its role to encompass the creation of a comprehensive social well-being ecosystem. Today, the EPF remains steadfast in its commitment to members through consistent efforts to update and improve itself, in order to build the foundation for sustainable, holistic and equitable well-being for all Malaysians