Last updated : 6/30/21 2:07 AM     


  • Service counters to open from 8.30am to 2.00pm, offering limited services only

  • Members must have appointments made via Janji Temu Online (JTO)

KUALA LUMPUR, 30 June 2021: The Employees Provident Fund (EPF) will be opening its service counters at branch offices nationwide beginning Thursday, 1 July 2021, from 8.30am to 2.00pm on working days for selected services.

The reopening of service counters at EPF branch offices for selected services is to meet the needs of members who require EPF services while balancing the health and safety aspects of EPF personnel and members who are present at the branch offices. Selected services provided are as follows:

A. Age 50, 55, 60 withdrawals;

B. Health withdrawals; and

C. Death withdrawals.

D. Collection of Payment Order (PO) and withdrawal banker's cheque

Members are required to schedule their appointments through Janji Temu Online (JTO) by making appointments via before they can receive services at the EPF service counter.

The EPF will contact members to arrange for the Payment Order (PO) and banker’s cheque collection for withdrawals made by members.

All transactions at the EPF service counter will comply with the Standard Operating Procedures (SOP) of the Movement Control Order (MCO) as follows:

A. Members must undergo temperature check and check-in via the MySejahtera application before entering the EPF office;

B. Members must comply with social distancing while at the EPF office.

Members are advised to transact online through i-Akaun (Member) and i-Akaun (Employer) for EPF services that is available online to expedite and facilitate services with the EPF.

Should further clarification be needed, members can contact the EPF Contact Management Centre at 03-8922 6000 or refer to the EPF website at


Issued by the EPF Media Desk
Corporate Affairs Department
30 June 2021


About the Employees Provident Fund (EPF)

The Employees Provident Fund (“EPF”) is one of the oldest retirement funds in the world. Established in 1951, the EPF is a social-security organisation focused on safeguarding member savings and delivering excellent services. In recent years, in line with its vision of helping members achieve a better future, the EPF has expanded its role to encompass the creation of a comprehensive social well-being ecosystem. Today, the EPF remains steadfast in its commitment to members through consistent efforts to update and improve itself, in order to build the foundation for sustainable, holistic and equitable well-being for all Malaysians