Last updated : 7/4/21 6:18 PM     


KUALA LUMPUR, 4 July 2021: Following the announcement of the Extended Movement Control Order (EMCO) announced by the Government, the Employees Provident Fund (EPF) is temporarily closing several offices and counters from 5 July 2021 until further notice.

The affected offices and counters are EPF Rawang, Shah Alam, Petaling Jaya, Puchong, Klang, Kajang, and Gombak in Selangor as well as EPF Kuantan, Jerantut and Pekan in Pahang.

Accordingly, all prior Janji Temu Online (JTO) appointments during this period will be cancelled with immediate effect. Members are required to reschedule their visits to a later date after the EMCO period is over, if there is a need to be present in person at an EPF branch. Appointments for Age 50, 55, 60, Health, and Death withdrawal applications will be given priority when the offices resume operations.

For members who have applied for withdrawals and are awaiting payment via Payment Order (PO) and banker’s cheque, they will be contacted by the relevant EPF branch to arrange for the PO pick up or for the completion of the transaction at the branch selected by them.

For other EPF services such as withdrawal applications for Housing, Age 50, 55 and 60, members are able to access these transactions online via i-Akaun during this period (kindly refer to the EPF website for the list of services available online). However, the thumb print verification process to complete the online transaction (if necessary) can only be done once the EPF offices and service counters are back in operation.

The EPF will continue to take precautionary measures based on DOPs at our offices to contain the spread of the COVID-19 pandemic where the health and safety of all members and staff are the priority. We regret any inconvenience to our members, and appreciate their understanding, patience, and cooperation during this challenging time.

Should further clarification be needed, members can contact the EPF Contact Management Centre at 03-8922 6000 or refer to the EPF website at For information on i-Citra, members may contact the i-Citra Hotline at 03-8922 4848.


Issued by the EPF Media Desk
Corporate Affairs Department
4 July 2021


About the Employees Provident Fund (EPF)

The Employees Provident Fund (“EPF”) is one of the oldest retirement funds in the world. Established in 1951, the EPF is a social-security organisation focused on safeguarding member savings and delivering excellent services. In recent years, in line with its vision of helping members achieve a better future, the EPF has expanded its role to encompass the creation of a comprehensive social well-being ecosystem. Today, the EPF remains steadfast in its commitment to members through consistent efforts to update and improve itself, in order to build the foundation for sustainable, holistic and equitable well-being for all Malaysians