Date: 11 Sep 2020
Closure Of Alor Setar Branch Due To EMCO

KUALA LUMPUR, 11 September 2020: In light of the administrative Enhanced Movement Control Order (EMCO) to stop the spread of COVID-19 in Kota Setar district, Kedah, effective 11 to 25 September 2020, the Employees Provident Fund (EPF) is temporarily closing its Alor Setar office and counters beginning Sunday, 13 September 2020.

With regards to the above:

  • All prior Janji Temu Online (JTO) appointments at the Alor Setar office will be cancelled with immediate effect.
  • Members who have made appointments to visit the Alor Setar office during the EMCO period will have to reschedule their appointments after the control order is lifted.
  • Members and employers are urged to opt for EPF’s online services, i-Akaun (Member) and the i-Akaun (Employer), which are operating as usual.
  • Payment for contributions can still be made through internet banking or over-the-counter at registered bank agents.
  • Members and employers are advised to obtain information only from the EPF’s official channels.
  • For any clarification, please contact our Contact Management Centre at 03-8922 6000.

In this uncertain period, the EPF is committed to continue serving members to the best of our ability via our physical offices and digital platforms. Our priority remains the health and safety of our members and employees. We regret any inconvenience caused.


Issued by the EPF Media Desk

Corporate Affairs Department

11 September 2020


About the Employees Provident Fund (EPF)

The Employees Provident Fund (“EPF”) is one of the oldest retirement funds in the world. Established in 1951, the EPF is a social-security organisation focused on safeguarding member savings and delivering excellent services. In recent years, in line with its vision of helping members achieve a better future, the EPF has expanded its role to encompass the creation of a comprehensive social well-being ecosystem. Today, the EPF remains steadfast in its commitment to members through consistent efforts to update and improve itself, in order to build the foundation for sustainable, holistic and equitable well-being for all Malaysians