Date: 22 Dec 2019
EPF's Response To The Incident At The Johor Bahru Branch

KUALA LUMPUR, 22 December 2019:  The Employees Provident Fund (EPF) takes note of a viral posting with regards to a member’s recent experience at EPF Johor Bahru office.  
We sincerely regret the incident and wish to apologise for causing unnecessary distress to the member and her family.  
Our team in Johor Bahru has since contacted and met with the member and her family to further understand the situation. In this regard, we are keen to not only address the member’s concerns, but also want to take this opportunity to improve existing processes in order to provide a better and more caring member service experience to all EPF members. 
Once again, we would like to record our sincere apologies for the inconvenience caused. We would also like to stress that the EPF takes serious attention to feedback from our members towards ensuring continuous improvements on our services. 


Issued by the EPF Media Desk 
Corporate Affairs Department
[email protected]
22 December 2019 

About the Employees Provident Fund (EPF)

The Employees Provident Fund (EPF) is Malaysia’s premier retirement savings fund to help its members achieve adequate savings for a comfortable retirement. This is in line with EPF’s vision to help members achieve a better future and the mission to safeguard members’ savings and deliver excellent services. The EPF has evolved significantly from transaction-centric to a professional fund management organisation with a strong focus on retirement security. The EPF is guided by a robust and professional governance framework when making investment decisions. It continues to play a catalytic role in the nation’s economic growth and seeks to cultivate a savings and investment culture among its members to improve the country’s financial literacy level.