Date: 21 Oct 2020
EPF Temporarily Closes All Branches In Selangor, Kuala Lumpur, and Labuan Due To CMCO

KUALA LUMPUR, 21 October 2020: The Employees Provident Fund (EPF) is temporarily closing all offices and counters across Selangor and the Federal Territories of Kuala Lumpur and Labuan from Thursday, 22 October 2020 until further notice. This follows the Conditional Movement Control Order (CMCO) and recent directive to work from home announced for these states.

With regards to the above:

  • All prior Janji Temu Online (JTO) appointments at EPF offices in Selangor, Kuala Lumpur and Labuan will be cancelled with immediate effect.
  • Members who have made appointments to visit the Selangor, Kuala Lumpur, and Labuan offices during the CMCO period will have to reschedule their appointments after the control order is lifted.
  • Members and employers are urged to opt for EPF’s online services, i-Akaun (Member) and i-Akaun (Employer), which are operating as usual.
  • Payment for contributions can still be made through Internet banking, over the counter at registered bank agents and via the i-Akaun (Employer) portal on the EPF website.
  • Members and employers are advised to obtain information only from the EPF’s official channels.
  • For additional clarifications, please call our Contact Management Centre at 03-8922 6000.

The EPF is taking a very cautious stand with regards to the increasing number of COVID-19 cases in these states and around the country as a whole. While we understand the closures may pose some inconvenience to the public, we remain focused on prioritising the health and safety of our members and employers from different locations who visit our counters and offices every day.

Refer Appendix.

Issued by the EPF Media Desk
Corporate Affairs Department
21 October 2020

About the Employees Provident Fund (EPF)

The Employees Provident Fund (“EPF”) is one of the oldest retirement funds in the world. Established in 1951, the EPF is a social-security organisation focused on safeguarding member savings and delivering excellent services. In recent years, in line with its vision of helping members achieve a better future, the EPF has expanded its role to encompass the creation of a comprehensive social well-being ecosystem. Today, the EPF remains steadfast in its commitment to members through consistent efforts to update and improve itself, in order to build the foundation for sustainable, holistic and equitable well-being for all Malaysians.