Date: 27 Oct 2020
EPF To Reopen Selangor, Kuala Lumpur, Labuan, and Nilai Branches On 2 November 2020
Counters to open from 9am – 2pm, offering limited services only
Members must have valid appointments made via Janji Temu Online (JTO)
Kajang branch remains closed due to EMCO
Nilai branch to close temporarily from 28 to 30 October before reopening on 2 November 2020


KUALA LUMPUR, 27 October 2020: The Employees Provident Fund (EPF) will allow selected services for appointments to its branches across Selangor, Federal Territories of Kuala Lumpur and Labuan, and Nilai beginning Monday, 2 November 2020, from 9am to 2pm on weekdays. This is with the exception of the EPF Kajang branch, which will remain closed until further notice.

Following the Conditional Movement Control Order (CMCO) announced for Nilai, Negeri Sembilan, the EPF Nilai branch will also be closed from 28 to 30 October 2020. Subsequently, all prior appointments to the EPF Nilai branch during this period will be cancelled with immediate effect. Members can log in to Janji Temu Online (JTO) starting today, to book their appointments for when the branch reopens.

Despite the continued rise in COVID-19 cases, the decision to allow selected services at these branches is to assist members who require access to their savings. A summary of all EPF offices and counters affected by the current situation can be found in the Appendix.

In an effort to ensure the safety and health of its members, employers, and staff, the EPF will continue implementing the following measures:

A. Member visits can only be made by appointments via the Janji Temu Online facility within the EPF website;

B. Appointments to the Selangor (with the exception of Kajang branch), Kuala Lumpur, Labuan, and Nilai branches will only offer the following services:

  • Age 50/ 55/ 60 Withdrawals
  • Thumbprint Verification for e-Pengeluaran

C. All members must go through a temperature screening and check in via MySejahtera prior to entering EPF premises;

D. All members must follow the EPF social distancing measures during their entire visit on EPF premises;

E. Employers are urged to contact their respective Employer Advisory Officers for advisory and additional info; and

F. Members and employers are advised to opt for EPF’s online services, i-Akaun (Member) and i-Akaun (Employer), which are operating as usual.

The EPF is taking a very cautious stand with regards to the increasing number of COVID-19 cases in these states and around the country as a whole. While we understand the limitation on available services may pose some inconvenience to the public, we remain focused on prioritising the health and safety of our members and employers from different locations who visit our counters and offices every day.

For more information, members can contact the EPF’s Contact Management Centre at 03-8922 6000 or refer to its website at

Issued by the EPF Media Desk
Corporate Affairs Department
27 October 2020


About the Employees Provident Fund (EPF)

The Employees Provident Fund (“EPF”) is one of the oldest retirement funds in the world. Established in 1951, the EPF is a social-security organisation focused on safeguarding member savings and delivering excellent services. In recent years, in line with its vision of helping members achieve a better future, the EPF has expanded its role to encompass the creation of a comprehensive social well-being ecosystem. Today, the EPF remains steadfast in its commitment to members through consistent efforts to update and improve itself, in order to build the foundation for sustainable, holistic and equitable well-being for all Malaysians.




EPF Branches

          Status as of 27 Oct 2020          


All EPF Sabah branches

  • Remain closed from 13 October 2020 until further notice


All Selangor (except EPF Kajang), Federal Territories of Kuala Lumpur and Labuan branches

  • Closed from 22 October 2020
  • To resume operations with limited services from 2 November 2020


EPF Kajang

  • Remain closed from 22 October 2020 until further notice


Kota Marudu

  • Lot No. 2,Taman WTK Fasa II,Jalan Tandek,89100 Kota Marudu, Sabah


EPF Nilai

  • To close 28 to 30 October 2020
  • To resume operations with limited services from 2 November 2020