Date: 10 Jun 2020
EPF To Resume Counter Services Via Janji Temu Online

KUALA LUMPUR, 10 June 2020: The Employees Provident Fund (EPF) will resume counter services at all 68 branches nationwide starting 15 June 2020, in light of the Recovery Movement Control Order (RMCO) as announced by Prime Minister Tan Sri Muhyiddin Yassin last week. However, members can only access the services via the Janji Temu Online facility.

In an effort to continue ensuring the safety and health of its members and staff, the EPF will enforce the following strict guidelines: 

  1. Member visits can only be made by appointments via the Janji Temu Online facility within the EPF website;
  2. All members must go through a temperature screening and check in via MySejahtera prior to entering the branch premises;
  3. All members must follow the EPF social distancing measures during their entire visit; and
  4. Employers are not allowed to visit branches as all services can now be conducted by contacting their respective Employer Advisory Services officers. 

As the nation eases into the new norm, the EPF would like to thank members for their patience and understanding as it attempts to deliver the highest service quality through physical (branches, outreach and kiosks) and electronic (call centre, website and mobile) channels.

In addition to the resumption of branch services, the EPF’s Contact Management Centre will also resume operations starting 10 June 2020. Members are advised to contact the centre at 03-8922 6000 or refer to EPF website at for more information on EPF products and services.

Issued by the EPF Media Desk

Corporate Affairs Department

10 June 2020


About the Employees Provident Fund (EPF)

The Employees Provident Fund (“EPF”) is one of the oldest retirement funds in the world. Established in 1951, the EPF is a social-security organisation focused on safeguarding member savings and delivering excellent services. In recent years, in line with its vision of helping members achieve a better future, the EPF has expanded its role to encompass the creation of a comprehensive social well-being ecosystem. Today, the EPF remains steadfast in its commitment to members through consistent efforts to update and improve itself, in order to build the foundation for sustainable, holistic and equitable well-being for all Malaysians