Who Can Apply

Asset Publisher

Death Benefit
Subject to EPF terms and conditions.
Tax Exemption
Subject to IRB terms and conditions.
Annual Dividend
Enjoy annual dividends on top of your retirement savings.
Special Incentive
Up to 15% of total contribution or max RM300 this year.

Navigational Guide

Frequently Asked Questions

EPF Website

Frequently Asked Question

Web Portal FAQ

What's new with this revamped EPF website?

back chevron

The revamped EPF website introduces several enhancements to improve user experience such as:

  1. Easy navigation

  2. Access to i-Akaun based on user segments

  3. Modern and minimalist design

  4. Compilation of various casual and informative reading materials

  5. Accessible on various devices


How can I ensure that the website I'm accessing is genuine and secure?

back chevron

To ensure the authenticity and security of this website, make sure the URL connection includes “https://”.

The URL to access the new EPF website remains unchanged: https://www.kwsp.gov.my/


How do I access i-Akaun through the new EPF website?

back chevron

Members, employers and corporate business partners can access i-Akaun as per the following  steps:

Step 1: Click to choose your segment (member, employer or corporate)

Step 2: Click on the login button (member, employer or business partner login)


What actions should be taken if I face any issues in accessing the EPF website?

back chevron

If you encounter issues accessing the EPF website, consider these troubleshooting steps:

  1. Ensure a stable internet connection

  2. Perform a page refresh 

  3. Access the website using a different browser like Google Chrome, Internet Explorer, Microsoft Edge, Mozilla Firefox, Safari and etc  

  4. Clear browser cache and cookies

  5. Ensure your device’s operating system or browser is up to date

 

i-Akaun (Member) Portal

Frequently Asked Question

i-Akaun (Member) FAQ

What are the benefits offered by i-Akaun (Member) portal?

back chevron

The i-Akaun (Member) portal provides the following benefits:

  1. Keep track of EPF savings and contribution records easily

  2. Boost savings with Voluntary Contribution

  3. Check withdrawal eligibility and submit withdrawal application

  4. Register nominees and view nomination details

  5. Purchase affordable insurance/takaful coverage

  6. Update member profile quickly and efficiently

  7. Access financial literacy articles


What are the features of the i-Akaun (Member) portal?

back chevron

The i-Akaun (Member) portal provides a comprehensive range of features to enhance your experience:

 

1. Registration

  • Registration and update nomination 
  • Registration of Simpanan Shariah
  • Registration of i-Sayang 
  • Registration of i-Saraan for informal sectors 

 

2. Savings

  • Voluntary Contribution to boost savings 
  • Monitor and view contribution records 
  • View and download account statements 

 

3. Withdrawal

  • Health Withdrawal 
  • Education Withdrawal 
  • Application for More than RM1Million Savings Withdrawal 
  • Application for the Age 50 Withdrawal  
  • Application for the Age 55 Withdrawal  
  • Application for the Age 60 Withdrawal 
  • Purchase of Member Protection Plan via i-Lindung
  • Cancellation of withdrawal application 

 

4. Others

  • Locate EPF Mobile Team 
  • Locate EPF Offices
  • Update member’s profile 

Can I access the i-Invest platform through the i-Akaun (Member) portal?

back chevron

No. Currently, the i-Invest platform can only be accessed through the following:

  1. The classic version of the i-Akaun mobile application
  2. The classic version of the i-Akaun (Member) portal on the EPF website

You can refer to the image below on how to switch to the classic version of the i-Akaun (Member) portal:


 


Can I access the i-Akaun (Member) portal classic version?

back chevron

Yes. However, the classic version of the i-Akaun (Member) portal can only be used for a limited period before it is discontinued.


Do I need to create a new username and password for i-Akaun (Member) portal?

back chevron

No. You can use the same username and password to access both the i-Akaun (Member) portal and the KWSP i-Akaun mobile app.


What are the available channels for me if I encounter any issues accessing the i-Akaun (Member) portal?

back chevron

The following channels are available for you to visit or access:

  1. EPF Website

  2. ELYA Chatbot

  3. EPF Offices

  4. EPF Mobile Team