Frequently Asked Questions
Frequently Asked Question
Web Portal FAQ
What's new with this revamped EPF website?
The revamped EPF website introduces several enhancements to improve user experience such as:
Access to i-Akaun based on user segments
Modern and minimalist design
Compilation of various casual and informative reading materials
Accessible on various devices
How can I ensure that the website I'm accessing is genuine and secure?
To ensure the authenticity and security of this website, make sure the URL connection includes “https://”.
The URL to access the new EPF website remains unchanged: https://www.kwsp.gov.my/
How do I access i-Akaun through the new EPF website?
Members, employers and corporate business partners can access i-Akaun as per the following steps:
Step 1: Click to choose your segment (member, employer or corporate)
Step 2: Click on the login button (member, employer or business partner login)
What actions should be taken if I face any issues in accessing the EPF website?
If you encounter issues accessing the EPF website, consider these troubleshooting steps:
Ensure a stable internet connection
Perform a page refresh
Access the website using a different browser like Google Chrome, Internet Explorer, Microsoft Edge, Mozilla Firefox, Safari and etc
Clear browser cache and cookies
Ensure your device’s operating system or browser is up to date
Frequently Asked Question
i-Akaun (Member) FAQ
What are the benefits offered by i-Akaun (Member) portal?
The i-Akaun (Member) portal provides the following benefits:
Keep track of EPF savings and contribution records easily
Boost savings with Voluntary Contribution
Check withdrawal eligibility and submit withdrawal application
Register nominees and view nomination details
Purchase affordable insurance/takaful coverage
Update member profile quickly and efficiently
Access financial literacy articles
What are the features of the i-Akaun (Member) portal?
The i-Akaun (Member) portal provides a comprehensive range of features to enhance your experience:
- Registration and update nomination
- Registration of Simpanan Shariah
- Registration of i-Sayang
- Registration of i-Saraan for informal sectors
- Voluntary Contribution to boost savings
- Monitor and view contribution records
- View and download account statements
- Health Withdrawal
- Education Withdrawal
- Application for More than RM1Million Savings Withdrawal
- Application for the Age 50 Withdrawal
- Application for the Age 55 Withdrawal
- Application for the Age 60 Withdrawal
- Purchase of Member Protection Plan via i-Lindung
- Cancellation of withdrawal application
- Locate EPF Mobile Team
- Locate EPF Offices
- Update member’s profile
Can I access the i-Invest platform through the i-Akaun (Member) portal?
No. Currently, the i-Invest platform can only be accessed through the following:
- The classic version of the i-Akaun mobile application
- The classic version of the i-Akaun (Member) portal on the EPF website
You can refer to the image below on how to switch to the classic version of the i-Akaun (Member) portal:
Can I access the i-Akaun (Member) portal classic version?
Yes. However, the classic version of the i-Akaun (Member) portal can only be used for a limited period before it is discontinued.
Do I need to create a new username and password for i-Akaun (Member) portal?
No. You can use the same username and password to access both the i-Akaun (Member) portal and the KWSP i-Akaun mobile app.
What are the available channels for me if I encounter any issues accessing the i-Akaun (Member) portal?
The following channels are available for you to visit or access:
EPF Mobile Team