As an employer, you need to submit complete and accurate employees informations, in order for the EPF to credit their share of contribution into their accounts. In the event an employer provides incomplete information, or information that does not match the records of members registered at the EPF, these contributions will automatically fall under Caruman Tanpa Maklumat Lengkap (CTML) and will not be credited.
Reasons For CTML
  • Form A is incomplete
  • Misspelling of employee’s name
  • Incorrect 12-digit identification number
  • Incorrect EPF membership number
How To Avoid CTML
Make sure you get these three things right:
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EPF Membership Number
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Identification Document Number
(NRIC, Passport and others)
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Full name as per identification document
Checking For CTML
There are a few ways you can check and determine if an employee’s contributions fall under CTML:
  • The e-CTML facility in i-Akaun (Employer)
  • Employer’s monthly contribution statement
    OR
    e-Posted List
  • KWSP Form 1314 

Ways To Resolve CTML

Employers can submit a form over the counter or online via i-Akaun (Employer) to resolve a CTML issue and ensure that their employee’s contributions can be credited back to their account.

eCTML

Ways to resolve CTML

Employers can submit a form over the counter or online via i-Akaun to resolve a CTML issue and ensure that their employee’s contributions can be credited back to their account.
Frequently Asked Questions

Frequently Asked Question

Employer - e-CTML

What is CTML?

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Caruman Tanpa Maklumat Lengkap (CTML) refers to contributions that cannot be credited due to incorrect and/or incomplete particulars in the Contribution Form as compared with EPF records.


What is e-CTML?

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e-CTML is an online service that allows employers to resolve CTML cases through the Employer's i-Akaun.


What is the prerequisite for employers to use the e-CTML facility?

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Employers must be a registered i-Akaun holder.


What are the advantages of e-CTML to employers?

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The advantages of e-CTML to employers are:

  1. Transactions can be done at anytime and anywhere
  2. Fast, accurate and secure clearances of CTML
  3. Transaction status can be viewed online
  4. User friendly and hassle-free

Are employers allowed to make partial clearance of the total CTML records?

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Yes.


How can e-CTML be resolved by employers?

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e-CTML can be completed by the employer through two stages of work involving the Provider (Maker) and the Approver (Checker).


Who has the authority to appoint the Maker and Checker?

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Employers may appoint anyone as an Administrator. Generally, the role of Administrator is carried out by the employers’ representative who manages EPF contributions. The Administrator can appoint any individuals as Maker and Checker.