Chat Us On WhatsApp
Explore What You Can Do With Us On WhatsApp!
Easy Access
- Just type “Hi” to begin the conversation.
Step-by-Step Guidance
- We’ll walk you through EPF registration and services with simple, easy-to-follow steps.
24-Hour Support via Guided Menu & Artificial Intelligence (AI)
- Get instant info on EPF products and services through Guided Menu, and AI generated response to common questions.
Live Chat Support
- Need further assistance? Speak directly with our EPF Live Chat Advisors during operating hours.
Safe and Verified
- The KWSPMalaysia WhatsApp account is an official verified account
Operating Hours
- Guided Menu & AI (Artificial Intelligence):
Available 24/7 - Live Chat Service Advisors:
Monday to Friday, 8:30 AM – 4:30 PM (except Saturdays, Sundays, and national/Selangor public holidays)
Frequently Asked Questions
Frequently Asked Question
1. What is WhatsApp KWSPMalaysia?
WhatsApp KWSPMalaysia is the official WhatsApp channel of EPF, launched on 8 August 2025 to assist users with inquiries and information about EPF products and services. This channel offers the following features:
a) A guided menu to help you access information on current topics regarding EPF products and services.
b) Answers generated by Artificial Intelligence (AI) based on the input provided by users.
c) Option to connect with a Live Chat Service Advisor for further assistance.
2. What kind of services are available via WhatsApp KWSPMalaysia?
On WhatsApp KWSPMalaysia, users can get support through a guided menu and AI-generated responses.
These features allow you to:
a) Access general information about EPF products and services including contributions for both members and employers, and withdrawal-related info for members.
b) Get support with matters such as your EPF member number, contribution details and follow-ups, as well as the application status for member registration, nominations, and withdrawals — with assistance from our Live Chat Service Advisor.
Note: WhatsApp KWSPMalaysia will never request sensitive information such as PIN, password, or bank account details. WhatsApp KWSPMalaysia also does not provide personal information like savings balances, withdrawal amounts, or nomination details.
3. How do I ensure that I am interacting with the official WhatsApp KWSPMalaysia channel?
To ensure that interactions are official and legitimate, the official number for WhatsApp KWSPMalaysia is 03-8922 6000 or look for the verified badge next to the account name “KWSPMalaysia”. This badge indicates that the account has been verified by WhatsApp as EPF’s official channel.
Note: Always ensure the verified badge is visible before you begin any interaction, to avoid engaging with fake channels or falling victim to scams.
4. Where can I access WhatsApp KWSPMalaysia?
You can access the WhatsApp KWSPMalaysia through the following channels:
a) EPF official website (https://www.kwsp.gov.my/)
b) KWSP i-Akaun app
c) i-Akaun (Member) web portal
d) i-Akaun (Employer) web portal
Note: For your safety, we recommend accessing WhatsApp KWSPMalaysia only through the official channels listed above. Using unofficial or third-party sources may expose you to malicious spoof accounts and potential scams.
5. Does WhatsApp KWSPMalaysia operate 24 hours?
WhatsApp KWSPMalaysia operates in two main service modes with different operating hours, as follows:
a) Guided Menu and Artificial Intelligence (AI)
This function is available 24 hours a day, 7 days a week, including weekends and public holidays. Users can use the access-guided menu for general information on topics regarding EPF products/services, and receive quick responses generated by Artificial Intelligence (AI).
b) Live Chat Service Advisor Support
Support from our Live Chat Service Advisor is available from Monday to Friday, between 8:30 AM and 4:30 PM, and is not available on weekends (Saturday and Sunday) and national/Selangor public holidays.
Frequently Asked Question
6. How do I start interacting via WhatsApp KWSPMalaysia?
Here are some easy ways to start interacting with WhatsApp KWSPMalaysia:
a) Via the EPF official website, i-Akaun (Member) web portal, or i-Akaun (Employer) web portal
i. Click the WhatsApp icon on the homepage.
ii. Scan the QR code displayed on the screen using your mobile phone, or click the “Start Chat” button to open WhatsApp Web.
iii. Type ‘Hi’ to start the conversation.
b) Via the KWSP i-Akaun app
i. Tap the WhatsApp icon to start a conversation.
ii. Type ‘Hi’ to start the conversation
7. Will my interaction with WhatsApp KWSPMalaysia continue if I switch from the WhatsApp mobile app to WhatsApp Web on my computer?
Yes. Your interaction with WhatsApp KWSPMalaysia will continue as long as you’re using the same WhatsApp account that is linked to WhatsApp Web on your computer. If you haven’t linked your account yet, follow these steps:
a) Open https://web.whatsapp.com/ on your computer.
b) Scan the QR code using the WhatsApp app on your mobile phone.
Once successfully linked to WhatsApp Web, you can resume the interaction.
8. How should I interact with WhatsApp KWSPMalaysia for the best results?
When engaging with WhatsApp KWSPMalaysia, you may use the tips of starting your query with a clear and specific keyword, as follows:
a) Use Clear Keywords
i. Type keywords in the chat to navigate the menu guided.
ii. Example:
- “Menu” to view the options
- “Agent” to connect with Live Chat Service Advisor
b) Specify Your Role (Member or Employer)
i. Specify whether you are a member or an employer so the information provided can be more accurate and relevant to your needs.
ii. Example:
- “I am a member and would like to know…”
- “I am an employer and would like to check…”
c) Provide Clear Context
i. Refer to the previous topic if you are asking a follow-up question to ensure more accurate and relevant.
ii. Example:
- “Regarding the housing withdrawal earlier…”
- “Regarding the contribution I asked earlier, how do I...”
Frequently Asked Question
9. Is it safe for me to interact via WhatsApp KWSPMalaysia and is my data protected?
Yes. Interactions through the WhatsApp KWSPMalaysia channel are secure and protected by end-to-end encryption, ensuring that only you and EPF can read the messages sent.
EPF does not store or request sensitive personal information through WhatsApp, and any information shared via links will be handled in accordance with EPF’s privacy policy. However, EPF may ask for information such as your identification number or EPF member/employer number when it is required to verify your identity and proceed with your enquiry.
Privacy Policy: https://www.kwsp.gov.my/en/others/privacy-policy
Disclaimer:
If you receive any suspicious messages from WhatsApp claiming to be from EPF, avoid replying to those messages and report the number to EPF immediately.
10. What should I do if I receive a suspicious WhatsApp message claiming to be from EPF?
If you receive any suspicious message from WhatsApp or are unsure of its authenticity, report it immediately to EPF through one of the following channels:
a) Enquiry Form on the official EPF website; or
b) EPF Contact Management Centre.
Frequently Asked Question
11. What should I do if I need assistance with any issues while using WhatsApp KWSPMalaysia?
If you encounter any issues or need help while using the WhatsApp KWSPMalaysia channel, you can reach out to us through the following alternative channels:
a) Enquiry Form on the official EPF website
b) EPF Contact Management Centre
c) Any EPF Office