Date: 12 Jan 2021
Branch Visits in MCO and CMCO States Via Janji Temu Online Only, Members Urged to Transact Online Via i‑Akaun

KUALA LUMPUR, 12 January 2021: In light of the Government’s announcement on the implementation of various Movement Control Orders (MCO) nationwide, the Employees Provident Fund (EPF) is announcing the following measures:

1. For states under the MCO (Selangor, Penang, Melaka, Johor, Sabah, and the Federal Territories of Kuala Lumpur and Labuan) and Conditional MCO (Negeri Sembilan, Terengganu, Perak, Kedah, Kelantan, Sarawak and Pahang), all EPF offices and counters will be open for appointments ONLY, via Janji Temu Online.

2. All EPF kiosks will be operating from 8.30 am until 4.30 pm on weekdays subject to strict observance of SOPs.
For matters regarding i-Sinar, such as:

a. Applications for Category 1 and Category 2, application status check, frequently-asked questions and application guideline, members are urged to visit i-Sinar Online.
b. For general queries, members are urged to call the i-Sinar special hotline at 03 – 8922 4848.
c. For other matters, members may secure an appointment to any nearby EPF office and counter via Janji Temu Online.

The date for employers to remit their mandatory EPF contribution for 2021 remains on the 15th of every month. Employers can do so via i-Akaun (Employer), Internet banking, and appointed bank agent counters.
As the country enters this new phase of necessary restrictions with the shared goal of preventing the continued rise of COVID-19 infections, the EPF highly encourages members to transact online via i-Akaun for selected services, as much as possible, and reduce the need to travel to our branches in an effort to minimise contact risk.

If there is a need to come to its premises, the EPF requests all visitors to adhere to the SOPs in place such as conducting temperature screening, checking in via MySejahtera and observing physical distancing measures during their entire visit.

The EPF appreciates the understanding and cooperation from all members. In this uncertain period, the fund is committed to continue serving all members to the best of its ability via EPF counters and digital platforms. Any updates to our operations will be communicated to the public as and when necessary. We regret any inconvenience caused.

For more information, members can contact the EPF’s Contact Management Centre at 03-8922 6000 or refer to its website at

Issued by the EPF Media Desk
Corporate Affairs Department
12 January 2021

About the Employees Provident Fund (EPF)

The Employees Provident Fund (“EPF”) is one of the oldest retirement funds in the world. Established in 1951, the EPF is a social-security organisation focused on safeguarding member savings and delivering excellent services. In recent years, in line with its vision of helping members achieve a better future, the EPF has expanded its role to encompass the creation of a comprehensive social well-being ecosystem. Today, the EPF remains steadfast in its commitment to members through consistent efforts to update and improve itself, in order to build the foundation for sustainable, holistic and equitable well-being for all Malaysians