What is an impersonation scam?
An impersonation scam relies on a fake identity that looks and sounds credible: a caller claims to be from a government agency, law enforcement, a bank, or a well-known service provider. The objective is usually to obtain money or sensitive information that can be used for identity theft. Rather than exploiting technical weaknesses, these scams rely on fear, urgency, and pressure, which is why awareness and calm verification are key to staying protected.
Beware of scammers impersonating authorities
A common tactic is for scammers to pose as an “officer” or “investigator”, presenting the situation as serious, confidential, and time-critical. They may use formal language, quote a case number, and insist you must act immediately to avoid arrest, legal action, or account restrictions.
Examples of impersonation scams
Calls claiming you've committed an offence: You may be told you are under investigation or "awaiting a court case." The goal is to trigger panic and reduce your willingness to check facts.
Fake courier-company calls: A caller may say a parcel cannot be delivered and request personal details to "confirm" your identity or address.
"Transfer to authorities" escalation: You may be told your call is being transferred to another department or authority to make the issue seem more legitimate and severe. In reality, it is usually the same syndicate continuing the script.
Pressure to share details or make payments: Victims may be pushed to provide personal details, banking information, identity card numbers, or to make payments for specific purposes (for example, "verification," "processing," "release," or "settlement").
How victims are pressured
Once the story is set, the scam typically shifts to compliance. This pressure may be delivered through repeated calls, threats, or instructions not to tell family members or bank staff. These are strong indicators of fraud.
Protect yourself with these tips
End suspicious calls and contact the organisation's official number: Hang up immediately. Then contact the organisation using an official number from a verified website or trusted directory.
Be cautious of requests for personal information: Treat demands for sensitive data from agencies or government officials over the phone as suspicious, especially if they involve pressure or threats.
Do not share personal details: Never disclose bank details, passwords, or OTPs with anyone, regardless of who the caller claims to be.
⚠️ EPF has never appointed any third party for withdrawal matters involving any charges or fees.
What to do if you suspect a scam
Do not act on pressure. Verify the situation first.
If you suspect an impersonation scam, or have already shared information or made a payment, report it immediately to the National Scam Response Centre (NSRC) at 997.
Read also: Don’t Be a Victim of Online Theft