i-Akaun Secure
i-Akaun Secure
Important Update
Starting 6 January 2025, i-Akaun Secure will be available for approving Akaun Fleksibel Withdrawal transactionsthrough the KWSP i-Akaun app.
Approve your EPF transactions quickly and securely with i‑Akaun Secure. Simply confirm with a tap on your device — no hassle, just smooth and effortless processing.
Starting 6 January 2025, i‑Akaun Secure will be available for approving Akaun Fleksibel Withdrawal transactions through the KWSP i‑Akaun app. However, this feature will be further expanded in the future to include other transactions, including withdrawal applications, registrations, and nominations, ensuring a more secure and seamless experience.
What You Need To Do?
Step 1: Enable Notifications
Log in to KWSP i-Akaun → Open your 'Profile' → Select 'App Settings'
Enable push notifications under the 'App Settings' page
From KWSP i-Akaun app settings → Select 'Notifications' → Enable 'Allow Notifications'
Step 2: Update Your App
Make sure you have downloaded and updated to the latest version of the KWSP i-Akaun app to access i‑Akaun Secure.
Why i‑Akaun Secure?
One-Tap Approval
Seamless Experience
Enhanced Security
Transactions On-The-Go
User-Friendly
How To Approve Transactions With i‑Akaun Secure?
Step 1
Step 2
Step 3
Frequently Asked Question
Go to 'Profile' > 'App Settings' > Toggle on 'Push Notification' to enable real-time alerts.
When you receive a notification, select 'Approve via i-Akaun Secure'.
Tap 'Approve' on the approval page to proceed with the authorisation.
You will be directed to the confirmation page.
Frequenty Asked Questions
1. What is i-Akaun Secure?
i-Akaun Secure is a fast and secure method for approving online transactions in the KWSP i-Akaun app.
2. What are the benefits of using i-Akaun Secure?
The benefits of using i-Akaun Secure are as follows:
a) Security: Protects transactions with a safer and more efficient method in line with best practices.
b) Trusted: Facilitates a secure verification process, designed to minimise the risk of failures.
c) User Experience: Enhances the user experience with a smoother verification process, eliminating the need to enter a 6-digit Transaction Authorisation Code (TAC) via SMS.
3. Is i-Akaun Secure used for all online transactions with the EPF?
Currently, online transactions using i-Akaun Secure are limited to Akaun Fleksibel Withdrawal applications only. However, this feature will be further expanded in the future to include other transactions, including withdrawal applications, registrations, and nominations, ensuring a more secure and seamless experience.
4. Are users required to pay any fees for using i-Akaun Secure?
No, users are not charged any fees for using i-Akaun Secure.
5. What needs to be done before using i-Akaun Secure?
Users must activate i-Akaun Secure by completing the device linking process (e.g., smartphone or tablet). New users of the KWSP i-Akaun app, as well as existing users who change or lose their device, must complete this linking process. A 6-digit TAC will be sent via SMS to finalise the setup.
It is recommended that users use mobile data or Wi-Fi with a stable internet connection to ensure a smooth device linking process.
6. Can transaction approvals via i-Akaun Secure be done on another device?
Yes, users can use the KWSP i-Akaun app on another device, such as a tablet, provided that the device linking process has been completed. Additionally, the phone number registered with the EPF must have cellular service to receive the SMS containing the TAC required for device linking.
7. Do existing KWSP i-Akaun app users need to activate i-Akaun Secure through the device linking process?
No, existing users of the KWSP i-Akaun app do not need to activate i-Akaun Secure through the device linking process, as it is done automatically via a silent bind.
8. Can i-Akaun Secure be used to approve online transactions on the i-Akaun (Member) web portal?
At present, i-Akaun Secure can only be used to approve online transactions through the KWSP i-Akaun app.
9. Can users abroad use i-Akaun Secure to approve online transactions?
Yes, users abroad can use i-Akaun Secure to approve online transactions, provided their device has been linked and their phone number is registered or updated in the EPF’s records.
10. How long is the validity period for approving online transactions using i-Akaun Secure?
The validity period for approving online transactions using i-Akaun Secure is 60 seconds, starting from the moment the user selects the verification method via i-Akaun Secure.
11.What should users do if the validity period has expired?
If the validity period has expired, users will not be able to approve the online transaction. They will need to restart the transaction and ensure approval is completed before the validity period ends.
12. What is the difference between i-Akaun Secure and SMS TAC?
i-Akaun Secure
Users can approve transactions more quickly and efficiently through the i-Akaun Secure Authorisation screen.
SMS TAC
Users must wait for a 6-digit TAC to be sent via SMS and then enter the code to complete the transaction.
13. Can i-Akaun Secure be used on more than one device?
No, i-Akaun Secure can only be used on one device.
14. What should users do if they lose the device that has been linked?
Users should contact the EPF Contact Management Centre or visit any EPF office to deactivate i-Akaun Secure on the lost device. Users are required to provide their EPF member number, phone number, device operating system (iOS/Android/Huawei), and the device's version number for deactivation purposes.
15. What should users do if the device linking process fails?
Users are advised to try again until the device linking process is successful. If more than three attempts are unsuccessful, users should reinstall the KWSP i-Akaun app and try again. If the issue persists, users can contact the EPF Contact Management Centre or visit any EPF office for further assistance.
16. Can users deactivate i-Akaun Secure for a certain period?
Yes, users can deactivate i-Akaun Secure for a certain period. If users wish to reactivate i-Akaun Secure, the device linking process must be completed again.
17. If users have any questions or issues, who can they contact?
Users should contact the EPF Contact Management Centre or visit any EPF office if they have further questions or encounter any issues.
18. Where can users find more information or a user guide related to i-Akaun Secure?
Users can visit the EPF website for more information or to access the i-Akaun Secure user guide.
Frequently Asked Question
1. What is the aim of this initiative?
This initiative aims to expand EPF’s coverage by allowing individuals to become EPF members more easily. It simplifies and accelerates the registration process where applicants are not required to physically visit an EPF Office.
2. Who is this initiative for?
This initiative is for;
a. Those who have yet to register as EPF members.
b. Malaysian citizens or permanent residents owning a MyKad or MyPR.
c. Applicants aged between 14 years and has not yet reached 75 years old.
3. How can I register to be an EPF member through this facility?
Step 1: Download the KWSP i-Akaun app via:
a) Apple App Store; or
b) Google Play Store; or
c) Huawei App Gallery
Step 2: Select the option 'Not yet register as member or i-Akaun?'.
Step 3: Complete the electronic Know-Your-Customer (e-KYC) process and key in the required information.
4. What is the e-KYC process and why is it required?
The e-KYC process, short for 'electronic Know-Your-Customer', refers to an electronic identity verification process via face recognition technology through the KWSP i-Akaun app. This process is required to verify the applicant’s identity before activating the EPF member account.
5. What must be done to ensure that registration as an EPF member is successful?
For a successful EPF member registration, please ensure the following:
a) Please use the original identification documents (MyKad or MyPR). Identification documents in the form of copies/ digital/ photos are not accepted.
b) Make sure to use a phone that has a front camera function.
c) Ensure that you are in a well-lit area with stable internet connection.
6. Does the applicant need to submit additional documents to EPF in order for EPF to verify the applicant’s information?
No, there is no need for the applicant to submit any additional documents. The system will automatically verify the applicant’s information by matching it with the information provided.
7. Does the applicant need to physically visit the EPF Office to get the application approved?
No, there is no need for the applicant visit an EPF office. Application will be approved in real time.
8. What if the applicant fails to register as an EPF member through this facility?
If applicant fails to register through this online facility, they will have to register at an EPF Office.
9. Is it possible for another party, such as a husband registering on behalf of his wife, to complete a member registration for others through this facility?
No, registration must be done by the actual applicant.
10. What are the advantages of this facility?
a. Convenience – Applicants can save time and effort as there is no need to visit an EPF Office to register to be an EPF member.
b. Simplicity – The process eliminates the need for submitting physical forms and supporting documents.
c. Efficiency – Outcome obtained in real-time.
11. Are there specific requirements for the mobile phone used for member registration?
The mobile phone used for the purpose of member registration must have front-facing camera function and access to stable internet connection.
12. Can member registration be done using laptop?
No. Registration can only be done through a mobile phone that has a front camera function. This is to ensure the image quality is adequate.
Frequently Asked Question
1. What is KWSP i-Akaun?
KWSP i-Akaun is a new mobile app by EPF to replace the existing i-Akaun (classic). It offers a range of user-friendly facilities that enable members to conveniently manage their EPF accounts with ease and efficiency.
2. What are the benefits of having KWSP i-Akaun?
The benefits of having KWSP i-Akaun are as follows:
a. Keep track of your EPF savings and contribution records easily.
b. Boost your savings with Voluntary Contribution.
c. Allow withdrawals for current needs that align with your retirement plan.
d. Protect yourself with affordable insurance/takaful coverage.
e. Update your profile quickly and efficiently.
f. Access financial literacy articles.
3. What are the features available in KWSP i-Akaun?
The features available in KWSP i-Akaun are:
Registration:
• Registration to become an EPF member and i-Akaun user – Existing feature
• Registration and update nomination – Existing feature
• Registration and cancellation of Simpanan Shariah – Existing feature
• Registration of i-Sayang – Existing feature
• Registration of i-Saraan for informal sectors – Existing feature
Savings:
• Voluntary Contribution to boost your savings – Existing feature
• Monitor and view contribution records – Existing feature
• View and download account statements – Existing feature
• Retirement calculator to estimate the required retirement savings – Existing feature
Withdrawal:
• Buy/Build House Withdrawal – New
• Reduce/Redeem Housing Loan Withdrawal – New
• Housing Loan Monthly Instalment Withdrawal – New
• Health Withdrawal – New
• Education Withdrawal – New
• Akaun Fleksibel Withdrawal – New
• More than RM1Mil Savings Withdrawal – Existing feature
• Age 50 Withdrawal – Existing feature
• Age 55 Withdrawal – Existing feature
• Age 60 Withdrawal – Existing feature
• Purchase of insurance/takaful coverage through i-Lindung – Existing feature
• Cancellation of withdrawal application – Existing feature
Others:
• Mobile binding (binding mobile device with member’s profile) – Existing feature
• Locate EPF Mobile Team – Existing feature
• Locate EPF offices – Existing feature
• Update member’s profile – Existing feature
• View nomination information – Existing feature
4. Can members perform i-Invest transactions via KWSP i-Akaun?
Yes! i-Invest platform is now available on KWSP i-Akaun app and i-Akaun (Member) web portal.
Frequently Asked Question
1. How do I download KWSP i-Akaun?
You can download KWSP i-Akaun from:
a. Apple App Store for iOS users
b. Google Play Store for Android users
c. Huawei AppGallery for Huawei users
2. How to differentiate between i-Akaun (classic) and KWSP i-Akaun app?
These apps are differentiated by name and icon, as shown below:
Note: The grayscale icon represents i-Akaun (classic) and the coloured icon represents the new KWSP i-Akaun.
3. What are the mobile device specifications to download KWSP i-Akaun?
The minimum specifications for the mobile device to download KWSP i-Akaun are as follows:
a. iOS V12.5 and above for iOS users
b. Android V5.0 and above for Android users
c. Android V5.0 and above for Huawei users
4. Who can download and use KWSP i-Akaun?
KWSP i-Akaun can be downloaded and used by both EPF members and non-members. However, to have a comprehensive experience and explore the functions of the app, you will need to register as an EPF member.
5. Do I need to uninstall the i-Akaun (classic) after downloading the KWSP i-Akaun on my device?
No. You are not required to uninstall the i-Akaun (classic).
However, we encourage you to switch and use KWSP i-Akaun for a more personalised and user-friendly experience.
6. Do I need to create a new user ID and password for KWSP i-Akaun?
For members who already have the i-Akaun (classic), you can log in to KWSP i-Akaun by using the same user ID and password.
However, new users need to create a new user ID and password before logging in to KWSP i-Akaun.
7. If I am an EPF member and want to register for i-Akaun, can I do it through KWSP i-Akaun?
Yes. You can register through KWSP i-Akaun.
8. Can I download and use both the i-Akaun (classic) and KWSP i-Akaun at the same time?
Yes. You can still use the i-Akaun (classic). However, the app can only be used until a certain date in the future before it is discontinued.
Therefore, we encourage you to switch to KWSP i-Akaun for a more personalised and user-friendly experience.
9. If I uninstall the i-Akaun (classic), will all my details be erased?
No. All your details will be retained. Once you log in with the same username and password, all your existing information will be synced automatically to KWSP i-Akaun.
Frequently Asked Question
1. Can I make a nomination through KWSP i-Akaun?
Yes. You can make nomination through KWSP i-Akaun; however, you are required to visit the nearest EPF office to perform a thumbprint verification.
2. Can I update my profile information such as address, email address, and phone number through KWSP i-Akaun?
Yes. You can update your profile information through KWSP i-Akaun.
3. Can I submit a withdrawal through KWSP i-Akaun?
Yes, you can submit withdrawal applications through KWSP i-Akaun, and this service is currently available for the following types of withdrawals:
a. Age 50, Age 55, and Age 60;
b. Savings Exceeding RM1 Million;
c. Housing (Buy/Build, Reduce/Redeem Housing Loan & Monthly Instalment Housing Loan);
d. Health;
e. Education;
f. Akaun Fleksibel; and
g. Purchase of protection products under the Member Protection Plan (MPP) via i-Lindung for yourself, spouse, and child(ren).
We aim to expand this feature to include more withdrawal options in the future to better support your needs.
4. Can I cancel withdrawals through KWSP i-Akaun?
Yes. You can cancel the withdrawal application through KWSP i-Akaun if the status of your application is still "Submitted".
5. Do I still need to submit documents at the EPF office if I make withdrawal application through KWSP i-Akaun?
No. You no longer need to visit the EPF office to submit documents for withdrawal application if you apply through KWSP i-Akaun.
However, please note that you may still need to do so for thumbprint verification if any of the following conditions applies:
a. The total withdrawal amount for the online application exceeds RM30,000.00.
b. It is your first time applying for a withdrawal.
6. How can KWSP i-Akaun assist me in planning for a better retirement?
You can plan for your retirement effectively by utilising the Retirement Calculator and exploring our articles on retirement planning in KWSP i-Akaun.
7. Can I revoke my Simpanan Shariah registration using the KWSP i-Akaun?
Yes. You can make a revocation request through KWSP i-Akaun before the Simpanan Shariah takes effect. The effective date will be on 1st January of the year following the registration, subject to allocation of annual Shariah fund on first come first served basis and any other conditions as determined by the Board.
8. What is the purpose of the ‘Forget This Device' function in the profile section of KWSP i-Akaun?
The ‘Forget This Device’ security feature logs you out of KWSP i-Akaun. Once you're logged out, you will need to re-enter your user ID and password to access the app again.
Frequently Asked Question
1. Can I choose not to switch to KWSP i-Akaun?
Yes. However, you are encouraged to switch to KWSP i-Akaun, as it will be updated with new features from time to time, ensuring a more personalised and user-friendly experience.
The i-Akaun (classic) can only be used for a certain amount of time until it is discontinued.
2. When is last date to access the i-Akaun (classic)?
The EPF will make an early announcement in due course regarding the discontinuation of the i-Akaun (classic) in the future.
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