The e-KYC process, short for 'electronic Know-Your-Customer', refers to an electronic identity verification process via face recognition technology through the KWSP i-Akaun app. This process is required to verify the applicant’s identity before activating the EPF member account.

Benefits

 Convenience 
  • Applicants can save time and effort as there is no need to visit an EPF Office to register to be an EPF member. 
Simplicity 
  • The process eliminates the need for submiting physical forms and supporting documents
Efficiency
  • Outcome obtained in real-time
Who Can Use This Facility

Requirements

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Yet to register as EPF member
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Malaysian Citizen or Permanent Resident
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MyKad or MyPR Holder
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Aged between 14 years old and has not yet reached 75 years old​

How Can I Register

Register online to become an EPF member by following the steps below:

Step 1: Download the KWSP i-Akaun app via:

Step 2: Select the option 'Not yet registered as member or i-Akaun?'.
Step 3: Complete the electronic Know-Your-Customer (e-KYC) process and key in the required information.

User Guide

Frequently Asked Questions

Smart Registration

Frequently Asked Question

Overview (eKYC) General Inquiry Accordion

1. What is the aim of this initiative?

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This initiative aims to expand EPF’s coverage by allowing individuals to become EPF members more easily. It simplifies and accelerates the registration process where applicants are not required to physically visit an EPF Office.


2. Who is this initiative for?

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This initiative is for;


a. Those who have yet to register as EPF members.
b. Malaysian citizens or permanent residents owning a MyKad or MyPR.
c. Applicants aged between 14 years and has not yet reached 75 years old​.


3. How can I register to be an EPF member through this facility?

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Step 1: Download the KWSP i-Akaun app via:


a) Apple App Store; or
b) Google Play Store; or
c) Huawei App Gallery

 

Step 2: Select the option 'Not yet register as member or i-Akaun?'.

 

Step 3: Complete the electronic Know-Your-Customer (e-KYC) process and key in the required information.


4. What is the e-KYC process and why is it required?

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The e-KYC process, short for 'electronic Know-Your-Customer', refers to an electronic identity verification process via face recognition technology through the KWSP i-Akaun app. This process is required to verify the applicant’s identity before activating the EPF member account.


5. What must be done to ensure that registration as an EPF member is successful?

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For a successful EPF member registration, please ensure the following:


a)    Please use the original identification documents (MyKad or MyPR). Identification documents in the form of copies/ digital/ photos are not accepted.
b)    Make sure to use a phone that has a front camera function.
c)    Ensure that you are in a well-lit area with stable internet connection.


6. Does the applicant need to submit additional documents to EPF in order for EPF to verify the applicant’s information?

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No, there is no need for the applicant to submit any additional documents. The system will automatically verify the applicant’s information by matching it with the information provided.


7. Does the applicant need to physically visit the EPF Office to get the application approved?

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No, there is no need for the applicant visit an EPF office. Application will be approved in real time.


8. What if the applicant fails to register as an EPF member through this facility?

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If applicant fails to register through this online facility, they will have to register at an EPF Office.


9. Is it possible for another party, such as a husband registering on behalf of his wife, to complete a member registration for others through this facility?

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No, registration must be done by the actual applicant.


10. What are the advantages of this facility?

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a. Convenience – Applicants can save time and effort as there is no need to visit an EPF Office to register to be an EPF member.
b. Simplicity – The process eliminates the need for submitting physical forms and supporting documents.
c. Efficiency – Outcome obtained in real-time.


11. Are there specific requirements for the mobile phone used for member registration?

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The mobile phone used for the purpose of member registration must have front-facing camera function and access to stable internet connection.


12. Can member registration be done using laptop?

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No. Registration can only be done through a mobile phone that has a front camera function. This is to ensure the image quality is adequate.


About KWSP i-Akaun

Frequently Asked Question

Overview (eKYC) About KIA Accordion

1. What is KWSP i-Akaun?

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KWSP i-Akaun is a new mobile app by EPF to replace the existing i-Akaun (classic). It offers a range of user-friendly facilities that enable members to conveniently manage their EPF accounts with ease and efficiency.


2. What are the benefits of having KWSP i-Akaun?

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The benefits of having KWSP i-Akaun are as follows:


a. Keep track of your EPF savings and contribution records easily.
b. Boost your savings with Voluntary Contribution.
c. Allow withdrawals for current needs that align with your retirement plan.
d. Protect yourself with affordable insurance/takaful coverage.
e. Update your profile quickly and efficiently.
f. Access financial literacy articles.


3. What are the features available in KWSP i-Akaun?

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The features available in KWSP i-Akaun are:


a. Registration and update nomination – New
b. Application for More than RM1Mil Savings Withdrawal – New
c.  Application for Age 55 Withdrawal – New
d. Application for Age 60 Withdrawal – New
e. Registration of i-Sayang – New
f. Cancellation of withdrawal application – New
g. Registration to become an EPF member and i-Akaun user – New
h. Retirement calculator to estimate the required retirement savings 
i. Application for Age 50 Withdrawal 
j. Purchase of insurance/takaful coverage through i-Lindung 
k. Mobile binding (binding mobile device with member’s profile) 
l. Registration and cancellation of Simpanan Shariah 
m. Update member’s profile 
n. Voluntary Contribution to boost your savings 
o. Locate EPF offices 
p. Registration of i-Saraan for informal sectors 
q. Monitor and view contribution records
r. View and download account statements 
s. Update member’s profile 
t. View nomination information


4. Can members perform i-Invest transactions via KWSP i-Akaun?

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No. Currently, the i-Invest platform can only be accessed through the i-Akaun (classic) and the i-Akaun (Member) portal (www.kwsp.gov.my).


Onboarding

Frequently Asked Question

Overview (eKYC) Onboarding KIA Accordion

1. How do I download KWSP i-Akaun?

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You can download KWSP i-Akaun from:


a. Apple App Store for iOS users
b. Google Play Store for Android users
c. Huawei AppGallery for Huawei users


2. How to differentiate between i-Akaun (classic) and KWSP i-Akaun app?

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These apps are differentiated by name and icon, as shown below:

Note: The grayscale icon represents i-Akaun (classic) and the coloured icon represents the new KWSP i-Akaun.


3. What are the mobile device specifications to download KWSP i-Akaun?

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The minimum specifications for the mobile device to download KWSP i-Akaun are as follows:


a. iOS V12.5 and above for iOS users
b. Android V5.0 and above for Android users
c. Android V5.0 and above for Huawei users


4. Who can download and use KWSP i-Akaun?

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KWSP i-Akaun can be downloaded and used by both EPF members and non-members. However, to have a comprehensive experience and explore the functions of the app, you will need to register as an EPF member.


5. Do I need to uninstall the i-Akaun (classic) after downloading the KWSP i-Akaun on my device?

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No. You are not required to uninstall the i-Akaun (classic).


However, we encourage you to switch and use KWSP i-Akaun for a more personalised and user-friendly experience.


6. Do I need to create a new user ID and password for KWSP i-Akaun?

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For members who already have the i-Akaun (classic), you can log in to KWSP i-Akaun by using the same user ID and password.


However, new users need to create a new user ID and password before logging in to KWSP i-Akaun.


7. If I am an EPF member and want to register for i-Akaun, can I do it through KWSP i-Akaun?

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Yes. You can register through KWSP i-Akaun.


8. Can I download and use both the i-Akaun (classic) and KWSP i-Akaun at the same time?

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Yes. You can still use the i-Akaun (classic). However, the app can only be used until a certain date in the future before it is discontinued.


Therefore, we encourage you to switch to KWSP i-Akaun for a more personalised and user-friendly experience.


9. If I uninstall the i-Akaun (classic), will all my details be erased?

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No. All your details will be retained. Once you log in with the same username and password, all your existing information will be synced automatically to KWSP i-Akaun.


Features

Frequently Asked Question

Overview (eKYC) Features KIA Accordion

1. Can I make a nomination through KWSP i-Akaun?

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Yes. You can make nomination through KWSP i-Akaun; however, you are required to visit the nearest EPF office to perform a thumbprint verification.


2. Can I update my profile information such as address, email address, and phone number through KWSP i-Akaun?

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Yes. You can update your profile information through KWSP i-Akaun.


3. Can I submit a withdrawal through KWSP i-Akaun?

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Yes, but withdrawal application through KWSP i-Akaun is available only for the following withdrawal types:

a. Age 50, Age 55, and Age 60;
b. Savings Exceeding RM1 Million; and
c. Purchase of protection products under the Member Protection Plan (MPP) via i-Lindung for yourself, spouse, and child(ren).


4. Can I cancel withdrawals through KWSP i-Akaun?

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Yes. You can cancel the withdrawal application through KWSP i-Akaun if the status of your application is still "Submitted".


5. Do I still need to submit documents at the EPF office if I make withdrawal application through KWSP i-Akaun?

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No. You no longer need to visit the EPF office to submit documents for withdrawal application if you apply through KWSP i-Akaun.


However, please note that you may still need to do so for thumbprint verification if any of the following conditions applies:
a. The total withdrawal amount for the online application exceeds RM30,000.00.
b. It is your first time applying for a withdrawal.


6. How can KWSP i-Akaun assist me in planning for a better retirement?

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You can plan for your retirement effectively by utilising the Retirement Calculator and exploring our articles on retirement planning in KWSP i-Akaun.


7. Can I revoke my Simpanan Shariah registration using the KWSP i-Akaun?

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Yes. You can make a revocation request through KWSP i-Akaun before the Simpanan Shariah takes effect. The effective date will be on 1st January of the year following the registration, subject to allocation of annual Shariah fund on first come first served basis and any other conditions as determined by the Board.


8. What is the purpose of the ‘Forget This Device' function in the profile section of KWSP i-Akaun?

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The ‘Forget This Device’ security feature logs you out of KWSP i-Akaun. Once you're logged out, you will need to re-enter your user ID and password to access the app again.


Transition

Frequently Asked Question

Overview (eKYC) Transition KIA Accordion

1. Can I choose not to switch to KWSP i-Akaun?

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Yes. However, you are encouraged to switch to KWSP i-Akaun, as it will be updated with new features from time to time, ensuring a more personalised and user-friendly experience.


The i-Akaun (classic) can only be used for a certain amount of time until it is discontinued.


2. When is last date to access the i-Akaun (classic)?

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The EPF will make an early announcement in due course regarding the discontinuation of the i-Akaun (classic) in the future.


Others

Frequently Asked Question

Overview (eKYC) Others KIA Accordion

1. Can I share my mobile number with others for the purpose of registering for KWSP i-Akaun?

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No. You may not do so due to security and safety reasons.


2. How can I ensure the security of my transactions made through KWSP i-Akaun?

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Transactions through KWSP i-Akaun are secured with the following elements:


a. Authorisation of transactions is done through the Transaction Authorisation Code (TAC) received by the member via their phone number registered with the EPF.
b. Access is granted using biometrics and password authentication.
c. Mobile binding is the process of registering your device as a trusted device to perform transactions in KWSP i-Akaun.


3. What are the available channels for me to contact if I encounter any issues accessing KWSP i-Akaun?

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The following channels are available for you to visit or access:


a. EPF Website
b. ELYA Chatbot
c. EPF Offices
d. EPF Mobile Team


4. Is it possible to continue using the i-Akaun (classic) in the future?

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Yes, while the i-Akaun (classic) remains accessible, it will not receive further updates until it is phased out.


Therefore, we strongly recommend that you take this opportunity to download and transition to utilising KWSP i-Akaun for a more up-to-date and enhanced experience.


5. If I perform transactions in KWSP i-Akaun, will they be updated in the i-Akaun (classic) as well?

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Yes. If any transactions or functions are performed through KWSP i-Akaun, the same transaction records will be updated in the i-Akaun (classic), and vice versa.