Reduce/Redeem Housing Loan Withdrawal
You can make withdrawals from Akaun Sejahtera to reduce/redeem your housing loan balance or assist your spouse with paying off theirs.
Who Can Apply
Requirements
*Residential property – including bungalow, terrace, semi‑detached, apartment, condominium, studio apartment, serviced apartment, townhouse, Small Office Home Office (SOHO), or shophouse with a residential unit, and other similar residential property types in Malaysia.
**Certified financial institutions under the Financial Services Act 2013 or Islamic Financing 2013; Central/State Government or any other government financing institutions; member's employer; Licensed Cooperative/Cooperative bodies (approved by SKM); Insurance Companies licensed by Bank Negara; or other EPF recognised loan providers.
EPF members who purchase residential house type Small Office Home Office (SOHO) are required to apply manually at the EPF counter.
Additional Requirements For Joint Withdrawal To Assist Spouse
- House is fully owned by spouse/jointly owned by member & spouse
- Member's spouse is a borrower of the housing loan
Categories
- Individual withdrawal
- Joint withdrawal with your spouse/family member
What You Can Withdraw
| Individual Withdrawal | Joint withdrawal |
|---|---|
| Total housing loan balance OR Entire savings in Akaun Sejahtera (whichever is lower but subject to min. RM500) | Total housing loan balance OR Applicant's entire savings in Akaun Sejahtera (whichever is lower but subject to min. RM500) |
| Individual Withdrawal | Joint Withdrawal |
|---|---|
Total housing loan balance OR Entire savings in Akaun Sejahtera |
Total housing loan balance OR Applicant's entire savings in Akaun Sejahtera |
What You Need
Documents
With MyKad
- MyKad
- The Housing Loan Outstanding Balance Statement contains information required by EPF OR the housing loan outstanding balance statement issued by LPPSA (The Statement Date must not exceed 3 months from the date the application is received).
- Sale and Purchase Agreement/Proof of Mortgage/Surrender of Ownership (Mortgage Form & Title Deed/Deed of Assignment) – if the information in your Housing Loan Balance Statement is incomplete
- Form KWSP 3 (Pindaan) – for mail submissions/failed thumbprint verification
- Marriage Certificate/Birth Certificate – for withdrawal to assist a spouse
- Proof of Sale/Disposal of first house
Without MyKad
- Form KWSP 9C (AHL) (D8) and Checklist - Non MyKad holders
- Copy of identification documents with original for verification (Non-MyKad holders only)
- Marriage Certificate/Birth Certificate – for withdrawal to assist a spouse
- The Housing Loan Outstanding Balance Statement contains information required by EPF OR the housing loan outstanding balance statement issued by LPPSA (The Statement Date must not exceed 3 months from the date the application is received).
- Sale and Purchase Agreement/Proof of Mortgage/Surrender of Ownership (Mortgage Form & Title Deed/Deed of Assignment) – if the information in your Housing Loan Balance Statement is incomplete
- Proof of Sale/Disposal of first house - for second house withdrawal
- Form KWSP 3 (Pindaan) – for mail submissions/failed thumbprint verification
Documents
With MyKad
- MyKad
- The Housing Loan Outstanding Balance Statement contains the information required by EPF OR the housing loan outstanding balance statement issued by LPPSA (The Statement Date must not exceed 3 months from the date the application is received).
- Proof of Sale/Disposal of first house - for second house withdrawal
- Marriage Certificate/Birth Certificate – for withdrawal to assist a spouse
- Sale and Purchase Agreement/Proof of Mortgage/Surrender of Ownership (Mortgage Form & Title Deed/ Deed of Assignment) – if the information in your Housing Loan Balance Statement is incomplete
- Form KWSP 3 (Pindaan) – for mail submissions/failed thumbprint verification
Without MyKad
- Copy of identification documents with original for verification (Non-MyKad holders only)
- Proof of Sale/Disposal of first house - for second house withdrawal
- The Housing Loan Outstanding Balance Statement contains the information required by EPF OR the housing loan outstanding balance statement issued by LPPSA (The Statement Date must not exceed 3 months from the date the application is received).
- Sale and Purchase Agreement/Proof of Mortgage/Surrender of Ownership (Mortgage Form & Title Deed/Deed of Assignment) – if the information in your Housing Loan Balance Statement is incomplete
- Marriage Certificate/Birth Certificate – for withdrawal to assist a spouse
- Form KWSP 3 (Pindaan) – for mail submissions/failed thumbprint verification
Additional Eligibility
- Spouse must undertake loan to buy/build house
- Member can either be the borrowers or not for the house purchasing
- The house has been mortgaged as collateral for the housing loan
- The house is fully-owned by the spouse or co-owned together with spouse
- Member is required to submit evidence of a husband/wife relationship which can be Marriage Certificate/Surat Nikah or child birth certificate
- Member can make withdrawal to reduce loan balance for any houses of their own or spouse's (husband/wife/wives), subjected to one withdrawal per year
What You Should Know
- If member has not made a withdrawal to buy or build a house, member may make a withdrawal for any house.
- Member is not eligible to apply if:
- The purpose of the loan is to renovate, repair or to carry out additional works to the existing house or for personal purposes
- Loan in the form of overdraft
- Loan taken from an individual
- The purpose of the loan is to reduce/redeem the loan balance of third house
- The purpose of the loan is to reduce/redeem the loan balance of a house bought overseas
- The original housing loan balance has been fully settled
- If the house is refinanced, the loan balance is calculated based on the current outstanding balance.
Additional Information
Payment Methods
All withdrawal payments will be credited directly into yours or your spouse’s housing loan account when you meet the following criteria.
- You/spouse has a housing loan account with a panel bank appointed by the EPF; AND
- Your/spouse’s loan with the EPF panel bank is not in the non-performing loan (NPL) status
- Your/spouse’s loan account is still active
- Your/spouse’s identification number as a borrower matches with the bank’s record
- Payment is made in Ringgit Malaysia (RM)
Important Reminder
- Certify your documents
Ensure ALL copies of documents have been certified and acknowledged by the authorised persons.
(complete with name, designation and official stamp except for copies of documents which require certification by an EPF officer) - Double check your panel banks
Refer to the list of EPF panel banks for direct crediting of payment into member’s account. - Submit to EPF
Send your completed submissions at your nearest EPF Counter or mail it to the EPF.Post to EPF:
JABATAN PENGURUSAN TRANSAKSI
Menara KWSP
No.1 Persiaran Kwasa Utama,
Kwasa Damansara, Seksyen U4,
40150 Shah Alam,
Selangor.
Frequently Asked Questions
Why is thumbprint authentication necessary?
The purpose of thumbprint authentication is to verify the identity of the applicant for the withdrawal made online.
What happens if a member does not provide thumbprint verification?
Withdrawal application will be rejected if thumbprint verification (CIJ) is not completed at any EPF offices within fourteen (14) working days.
Does the member need to produce any document for thumbprint verification at the EPF office?
- Original identification card (MyKad/MyPR/Police ID/Military ID) for member‘s identity verification.
- Supporting documents – Members will be notified via KWSP i-Akaun app or i-Akaun (Member) web portal inbox if there is any additional documents required.
How can members check their application status and payment?
- By using KWSP i-Akaun app or i-Akaun (Member) web portal
- By visiting any nearby EPF offices
Where can members perform the thumbprint verification and submit the supporting documents?
- Members can verify their thumbprint and submit the supporting documents at any EPF office.
- Members can visit the nearest Self-Service Terminal (SST) for applications that only require thumbprint verification, without the need for supporting documents.
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